Payroll Executive

The Payroll Associate is responsible for the operational processing of payrolls for a defined portfolio of clients, primarily low-complexity accounts. The role ensures accurate, timely, and compliant payroll delivery by executing end-to-end payroll tasks independently, while escalating complex issues to senior colleagues. As a key contributor to the payroll service team, the Payroll Associate supports client satisfaction, compliance with local regulations, and continuous improvement of payroll processes. The role also acts as a point of contact for routine client queries and contributes to documentation and standardization efforts.

Key Responsibility

• Deliver end-to-end payroll processing for assigned clients, including data input, calculations, validation, and reporting, in accordance with local regulations and internal procedures.

• Ensure compliance with statutory requirements related to tax, social security, and labor laws

  by applying up-to-date knowledge and following established controls.

• Reconcile monthly payrolls and prepare standard reports such as payslip summaries, tax

  filings, and year-end documentation.

• Maintain accurate and up-to-date client documentation, payroll calendars, and work

  instructions to support audit readiness and service continuity.

• Manage routine client communication, responding to standard payroll queries and escalating

  complex or non-standard issues to senior team members.

• Identify opportunities for process improvement and contribute to standardization and

  automation initiatives within the team.

• Support onboarding and informal training of JB1 colleagues by sharing knowledge of

  procedures, tools, and best practices.

• Adhere to service level agreements (SLAs), quality standards, and internal controls to ensure

  consistent service delivery.

Key Requirements

• Strong technical knowledge of payroll processes, systems, and local legislation.
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables) and experience with payroll systems (e.g., SAP, Visma, Softland, Sage).
• High attention to detail and accuracy in processing payroll data and generating reports.
• Strong organisational and time management skills to meet strict deadlines and manage multiple client accounts.
• Effective communication skills for handling client queries and collaborating with internal teams.
• Customer service orientation and ability to build trust with clients through reliable and responsive support.
• Problem-solving skills to identify and resolve payroll discrepancies and suggest process improvements.
• Ability to work independently with minimal supervision while adhering to standard procedures and controls.
• Commitment to confidentiality and data protection in handling sensitive payroll information.
• Education: Bachelor’s degree preferred, ideally in Accounting, HR, Business, or a related field.
• Experience: Minimum 2 years of experience in payroll processing, preferably in a shared services or BPO environment.
• Languages: English proficiency at B2 level or higher required; additional languages are an advantage.
• Certifications: Payroll-related certifications (e.g., FPC, national payroll qualifications) are advantageous.
• Other: Demonstrated ability to manage routine client portfolios, apply payroll knowledge in practice, and contribute to team development and process improvement.