Payroll Manager | Work From Home | Morning Shift

We’re Hiring: Payroll Manager

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Payroll Manager
Work Arrangement: Work from Home
Location: ANY CS Philippines Branch - Makati/Ortigas/Pampanga/Cebu
Schedule: Morning Shift

Job Description:

Key Responsibilities:

• Operational Leadership

  • Own end-to-end payroll workflow delivery to ensure accuracy, timeliness, and compliance
  • Monitor, manage, and enforce SLAs, proactively identifying and resolving capacity risks
  • Oversee escalations and complex customer issues, ensuring high-quality outcomes

  Quality & Process Excellence

  • Implement and continuously refine robust quality control practices with our Process & Quality team
  • Lead root-cause analysis, document findings, and implement preventive solutions
  • Maintain and enhance standard operating procedures and knowledge assets

  Scaling & Transformation

  • Build and optimise scalable onboarding processes to reduce key-person dependency
  • Act as the technical payroll SME as we transition toward a marketplace and tech-enabled delivery model
  • Partner closely with Product & Engineering to improve workflows, automate manual tasks, and unlock efficiencies

  People Leadership

  • Develop, mentor, and upskill payroll specialists to maintain high performance
  • Support hiring, onboarding, and capability development across the payroll team

  Cross-Functional Collaboration

  • Work closely with Customer Success, Implementations, and Quality to continuously improve service delivery
  • Provide insights and operational feedback to influence roadmap and strategic priorities

Qualifications and requirements:

• 4+ yrs Australian payroll across modern awards / EAs
• Power-user of Employment Hero and or KeyPay (rules engine, custom GL, STP 2)
• Expert knowledge: award compliance, payroll tax (all states), super, portable LSL, workers comp, FBT
• Exposure to HRIS / Time and Attendance integrations (Tanda, Shiftcare, BambooHR) desirable
• Clear, confident English—able to translate payroll jargon into plain language for customers & stakeholders

Preferred but not required:

• Power-user of Employment Hero / KeyPay or similar software. (preferred)
• Comfortable working across HRIS and Time & Attendance integrations (Tanda, Shiftcare, BambooHR or equivalents).

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!

• Endless opportunities for career advancement

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Tech-on-wheels Support

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• International career growth and connections

• Unlimited cash incentives for hired referrals

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

  Cloudstaff : Build Your Career, Anywhere
  Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

  Why Cloudstaff is the #1 Workplace?

  • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

  **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**