Payroll Officer

Job Purpose

The Payroll Officer is responsible for the accurate and timely processing of payroll for Gateway2Housing/Monarch Care employees, ensuring all payments, deductions, and statutory obligations are completed in accordance with legislation and organisational policies. The role supports the Finance and HR functions by maintaining accurate payroll records and providing excellent service to employees regarding payroll queries.

As Gateway2Housing/Monarch Care provides accommodation to people experiencing homelessness and individuals with additional and complex needs, the Payroll Officer is expected to work professionally, respectfully, and compassionately while maintaining strict confidentiality and professionalism.

Key Responsibilities

• Process weekly and monthly payrolls accurately and within agreed deadlines.
• Calculate salaries, overtime, statutory payments, deductions, pensions, and other payroll adjustments.
• Ensure payroll complies with HMRC legislation, pension regulations, and employment legislation.
• Process new starters, leavers, contractual changes, and payroll amendments.
• Maintain accurate payroll records and employee information.
• Reconcile payroll reports and identify any discrepancies before processing.
• Respond promptly to payroll queries from employees and managers.
• Produce payroll reports for management and finance as required.
• Liaise with HR regarding employee changes affecting payroll.
• Assist with year-end payroll activities including P60s and other statutory reporting.

Compliance

• Ensure payroll processes comply with HMRC regulations, GDPR, pension legislation, and organisational policies.
• Maintain confidentiality of payroll and employee information at all times.
• Report any payroll discrepancies or concerns promptly.
• Support payroll audits and maintain accurate records.
• Keep up to date with payroll legislation and best practice.

Employee Support

• Provide professional and timely responses to payroll enquiries.
• Explain payslips, deductions, pensions, and statutory payments to employees where required.
• Maintain positive working relationships with employees, managers, HR, and Finance.
• Handle sensitive information with discretion and confidentiality.

Administration

• Maintain accurate payroll records and filing systems.
• Process payroll documentation efficiently and accurately.
• Assist with payroll reporting and reconciliations.
• Support the Finance team with payroll-related administration.
• Maintain electronic payroll systems and ensure data accuracy.

Knowledge, Skills and Experience

Essential

• Experience processing payroll within a busy environment.
• Good understanding of payroll legislation, HMRC requirements, pensions, and statutory payments.
• High level of numerical accuracy and attention to detail.
• Ability to manage workloads and meet strict deadlines.
• Good communication and interpersonal skills.
• Strong organisational skills.
• Good IT skills, including Microsoft Office and payroll software.
• Ability to maintain confidentiality and professionalism.

Desirable

• Payroll qualification (e.g. CIPP).
• Experience supporting payroll audits.
• Understanding of GDPR requirements.

Personal Attributes

• Reliable and dependable.
• Highly organised and detail focused.
• Accurate and methodical.
• Calm and professional under pressure.
• Respectful and discreet.
• Flexible and adaptable.
• Honest and trustworthy.
• Able to work independently and as part of a team.
• Committed to providing a high-quality payroll service.

Health, Safety & Safeguarding

The Payroll Officer has a responsibility to:

• Comply with all Gateway2Housing/Monarch Care health and safety policies and procedures.
• Complete mandatory training as required.
• Maintain confidentiality and protect sensitive employee information.
• Report safeguarding concerns immediately in accordance with organisational procedures.
• Ensure payroll processes comply with organisational policies and statutory requirements.

Performance Measures

• Payroll processed accurately and on time.
• Compliance with payroll legislation and organisational procedures.
• Accurate payroll records and reporting.
• Prompt resolution of payroll queries.
• Positive working relationships with employees and managers.
• High standards of confidentiality and data protection.
• Effective contribution to Finance and HR operations.

Join us as a Payroll Officer and become a key player in delivering reliable payroll services that support our team’s success! We value energetic professionals who are eager to ensure accuracy, compliance, and positive employee experiences through their expertise in payroll operations.

Pay: £26,000.00-£28,000.00 per year

Work Location: In person