Payroll Operations Manager (Japan)

Department: Payroll

Project Location(s): Yokohama, Japan

Education: Bachelor's Degree in Business, HR, Finance, Accounting, or a related discipline.

About the Role

OSHRS is looking for an experienced Payroll Operations Manager to lead payroll delivery for domestic and multinational clients in Japan. This role is responsible for ensuring accurate, compliant, and timely payroll processing while leading client relationships, managing service delivery, supporting pre-sales initiatives, and driving operational excellence.

Employment Type: Full-Time | Reports To: Head of Payroll Operations – APAC

Key Responsibilities

• Manage end-to-end payroll operations for Japan-based and multinational clients.
• Ensure compliance with Japanese payroll, tax, labour, and social insurance regulations.
• Lead payroll teams to achieve service levels, quality, and operational KPIs.
• Build and maintain strong client relationships and conduct regular business reviews.
• Support pre-sales activities, solution design, proposals, and client presentations.
• Drive process improvements, automation, and Continuous Service Improvement (CSI) initiatives.
• Ensure audit readiness, data privacy, and regulatory compliance.
• Coach and develop a high-performing payroll operations team.

Minimum Qualifications

• Bachelor’s Degree in Business, HR, Finance, Accounting, or a related discipline.
• 8–12 years of payroll operations experience.
• Minimum 3–5 years managing payroll teams.
• Strong experience in Payroll Outsourcing (BPO/HR Outsourcing).
• Extensive knowledge of Japanese payroll legislation and statutory compliance.
• Experience managing enterprise and multinational payroll operations.
• Native Japanese.
• Professional Business English.

Preferred Skills

• Payroll Operations, Compliance & Client Relationship Management
• Payroll Outsourcing & Service Delivery
• Team Leadership & Coaching
• Pre-sales & Solution Consulting
• Process Improvement & Automation
• Advanced Excel, HRIS & Payroll Systems (SAP, Workday, Oracle, ADP, SD Worx, Ramco, etc.)

Why Join OSHRS?

• Join one of Asia’s trusted payroll outsourcing specialists with a strong presence across Japan and the APAC region.
• Work with leading Japanese and multinational organisations, delivering high-quality payroll and HR outsourcing services.
• Be part of a collaborative, customer-focused team committed to operational excellence and continuous innovation.
• Enjoy opportunities for professional growth, learning, and career advancement within a growing regional organisation.
• Contribute to transforming payroll operations through technology, automation, and best practices.

About OSHRS

OSHRS, an AscentHR company, is a leading payroll and HR outsourcing provider serving organisations across Japan and the Asia-Pacific region. We specialise in payroll processing, HR administration, statutory compliance, and workforce solutions, helping organisations manage their people operations with confidence, accuracy, and compliance.