Payroll Operations Specialist

Who you are

• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written communication and customer service skills
• Comfortable researching regulations and navigating government agency websites
• Ability to work independently while collaborating across cross-functional teams
• 2–3 years of experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or other regulatory or administrative operations is preferred
• You enjoy solving operational and compliance challenges from start to finish
• You take ownership and follow through on complex administrative work
• You're comfortable communicating with customers, government agencies, and external partners
• You proactively identify process improvements and leverage automation to increase efficiency
• You thrive in a high-growth environment where accuracy, adaptability, and continuous improvement are essential

What the job involves

• The Payroll Operations Specialist supports the administrative and compliance foundation that enables customers to operate across state jurisdictions
• You'll manage payroll tax registrations, agency accounts, foreign qualifications, tax correspondence, unemployment claims, and other compliance-related services while partnering closely with Payroll Operations, Customer Support, Implementation, Benefits, external vendors, and state agencies to deliver an exceptional customer experience
• Register employers with state and local payroll tax agencies and manage agency accounts, credentials, and ongoing maintenance
• Research state compliance requirements and coordinate directly with government agencies to resolve registration and account issues
• Process and maintain foreign qualifications, including filings, renewals, withdrawals, and vendor coordination
• Review and route tax notices, respond to unemployment claims, and manage other compliance-related administrative requests
• Coordinate additional client services, including California Statement of Information filings, agency payment research, and check processing
• Maintain accurate documentation, update internal systems, and identify opportunities to improve operational processes through automation and scalable workflows

Benefits

• Health, dental, & vision
• 12+ weeks of paid parental leave
• $600 USD custom WFH equipment setup
• Unlimited vacation policy (with a mandatory minimum)
• Annual $1K learning & development budget
• Paid 6-week sabbatical after the 5-year mark
• Weekly $100 food budget
• Monthly $100 wellness budget
• Monthly $50 cellphone reimbursement
• Pet-friendly offices with free tea and beverages, plus lunch and snacks
• Unlimited vacation policy (with a mandatory minimum)
• Retirement matching up to 4% of base salary (401K/RRSP)
• Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility