Payroll Operations (SPX Express)

Department People

LevelExperienced (Individual Contributor)

LocationBangkok

The People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees.

About the Team:

Job Description:

• Coordinate and manage the complete payroll cycle (bi-weekly/monthly) with an outsourced payroll provider, ensuring timely, accurate, and compliant payroll delivery for employees.
• Prepare, validate, and consolidate payroll inputs such as attendance, variable pay, statutory deductions, and employee lifecycle changes (e.g., new hires, transfers, terminations).
• Review payroll calculations, preview reports, and statutory summaries to ensure accuracy before final approval.
• Ensure strict compliance with labor laws, tax regulations, social security, provident fund contributions, other statutory reporting requirements (e.g., PND1, PND91, SSO, WHT), and internal policies.
• Coordinate with HR, Finance, and other departments to ensure smooth payroll operations.
• Manage employee inquiries and escalations regarding payroll, tax, and benefits in a timely and professional manner.
• Support the HR and Finance teams in payroll-related reconciliations, accruals, and financial reporting.
• Maintain the confidentiality and integrity of payroll data, ensuring accuracy in HRIS and payroll systems.
• Prepare reports and documentation for internal and external audits and liaise with auditors as required.
• Identify process gaps, recommend automation opportunities, and implement improvements to enhance payroll accuracy and efficiency.
• Stay up to date with legal changes and industry best practices related to payroll.

Requirements:

• Bachelor’s degree in Human Resources, Accounting, Business Administration, or a related field.
• Minimum of 3 years of progressive experience in payroll operations, including direct collaboration with outsourced payroll providers.
• Solid knowledge of labor laws, personal income tax, and statutory requirements.
• Advanced skills in Microsoft Excel and Google Sheets (e.g., VLOOKUP, PivotTables, reconciliation tools), App script.
• Excellent communication skills in both Thai and English, with the ability to coordinate effectively across departments and with external vendors.
• Strong analytical and problem-solving skills, with high attention to detail.
• High level of integrity, confidentiality, and professionalism.