Payroll Project Lead

• We’re looking for a Project Lead who will own the process of ensuring that our customers are up and running with Homebase Payroll
• You will work with small businesses to understand their payroll needs and work closely with sales to gather required information to ensure an accurate and compliant implementation
• You will own the onboarding process
• You will own this process from start to finish, including helping the customer run their first payroll with Homebase
• You will work in tandem with an Onboarding Implementation Specialist who will be responsible for the technical tasks, along with YTD and Demographic loads
• Own the end-to-end payroll implementation experience — you’re the customer’s primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline
• Collect and reconcile complex customer data including business entity details, employee demographics, and YTD payroll records from prior providers
• Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient
• Investigate and resolve customer payroll questions by researching regulations, troubleshooting system issues, and partnering cross-functionally when needed
• Collaborate with Sales to address implementation blockers that require customer follow-up
• Surface product feedback and partner with Product and Engineering to improve customer-facing functionality and internal tooling
• Maintain clean, accurate records in Salesforce throughout every implementation
• Collaborate in-office Monday through Thursday

Benefits

• Stock Options
• Paid parental leave
• Generous paid time off options
• Offsites, customer days & social events
• Work from Anywhere Month
• Medical, dental, and vision insurance
• 401(k) matching program
• Pre-tax commuter benefits
• Snacks + lunch on us at hub offices
• MasterClass at Work for ongoing learning
• Group health benefits coverage
• Group RRSP with employer match + TFSA
• Snacks + lunch on us at hub offices
• MasterClass at Work for ongoing learning- Continuously learn and adapt as AI capabilities evolve
• 3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred
• Metrics-driven with a track record of hitting individual and team goals
• Use data to evaluate AI performance and recommend improvements
• A strong problem-solver who can navigate ambiguity, research state-by-state regulations, and find answers independently
• Partner with others to test, measure, and refine AI-driven solutions
• Highly organized with a strong sense of ownership — you drive work to completion and flag risks early
• A clear, confident communicator who can translate complex payroll concepts for customers and internal stakeholders alike
• Hands-on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting
• Actively use AI tools to improve implementation workflows and operational efficiency
• Proven project management experience managing multiple client engagements simultaneously
• 🤖 AI Fluency Expectations (Required) - In this role, you will be expected to:
• Energized by complex systems with rules that vary by state, county, and municipality
• Advanced in Excel or Google Sheets — you’re comfortable cleaning, reconciling, and working through large data sets- Meet the Talent Acquisition team, Rachel U
• Meet the Hiring Manager, Matthew S
• Participate in a Take-Home Assignment
• Onsite Interview in the Denver Office, Matthew S & Alisha H
• Background Check + Offer Stage
• Welcome to the team, Homie 🎉
• We’re committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you’re excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!