Payroll Specialist

Key Responsibilities
Payroll Operations- Bangalore - Bagmane

Client: MNC with UK and US standards

See the Job Description and send resume to [email protected]

CTC: 5.50 to 6.50 Fixed - No Beyond Negotiations

Under Cielhr payroll for 1 year and extendable on performance based criteria

Only Face to Face available applicants need to apply.

• Manage and resolve payroll-related tickets within defined SLAs.
• Respond to employee queries regarding salary payments, deductions, tax calculations, reimbursements, arrears, incentives, and payslips.
• Track recurring payroll issues and recommend process improvements.
• Handle queries related to gratuity, leave encashment, bonus payments, PF, and other statutory benefits.
• Coordinate with Payroll and HR teams to investigate and resolve payroll discrepancies.
• Ensure compliance with labor laws, company policies, and audit requirements during the exit process.

Stakeholder Management

• Act as the primary point of contact for payroll related employee queries.
• Escalate high-priority or sensitive issues appropriately and provide timely updates to stakeholders.

Reporting & Compliance

• Track ticket volume, SLA adherence, backlog, and resolution metrics.
• Prepare operational reports and dashboards for management review.
• Support internal and external audits by maintaining complete and accurate documentation.
• Ensure compliance with data privacy requirements and handling of confidential employee information.

Required Skills & Competencies

• Strong understanding of payroll processes and employee lifecycle management.
• Knowledge of gratuity, PF, taxation, and labor law requirements.
• Experience with HR systems such as Workday, ServiceNow, SAP or similar platforms.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent written and verbal communication skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Excel and reporting tools.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or related field.
• 3-5 years of experience in HR Operations, Payroll Operations, Shared Services, or Employee Lifecycle Management.
• Experience in a high-volume ticketing or shared services environment preferred.

Key Performance Indicators (KPIs)

• Ticket resolution within SLA.
• Payroll query resolution accuracy.
• Timely completion of employee exits.
• F&F settlement processing timelines.
• Customer satisfaction (CSAT) scores.
• Compliance and audit adherence.
• Reduction in ticket backlog and aging cases.