Payroll Specialist

Location Address: Hybrid - Scarborough – 3 days/week (Monday, Wednesday as anchor days and subject to change)

Subject to change: 3–4 days onsite may be required based on business needs

Contract Duration: ASAP to end of March 2027 – approx. 5 months

Possibility of extension & conversion to FTE

Number of Positions: 2

Schedule Hours: 8:30am-5pm Monday-Friday; standard 37.5 hrs/week – possible OT

Reason: Additional Year End support

Business group: Global Payroll & Time Solutions Team – Canadian Payroll Operations team who process payroll and rime operations, this is a BAU team, get employees paid, do audits and reconciliations – this team is approx. 20 employees out of overall group of 56 – mostly FTEs

Project: We are looking for a detail-oriented support to provide additional support to the Canadian Payroll Operations team during a high-volume period. This role will help the team manage operational workloads, analyze and organize payroll-related data, and support the timely resolution of employee cases and inquiries.

Typical Day in Role:

• Support the Payroll Operations team with day-to-day operational and administrative activities during peak processing periods.
• Review, organize, validate, and reconcile employee data using Microsoft Excel.
• Prepare trackers, reports, and summaries to support workload management, issue resolution, and operational reporting.
• Assist with employee payroll cases by reviewing information, completing required research, updating case notes, and routing or escalating items as appropriate.
• Monitor assigned cases and activities to help ensure service-level commitments and deadlines are met.
• Identify missing, incomplete, or inconsistent information and follow up with the appropriate teams.
• Support payroll audits, data validation, reconciliations, testing, and other time-sensitive activities.
• Maintain accurate documentation and handle employee and payroll information with appropriate confidentiality.
• Escalate potential errors, risks, or issues to Payroll Operations leadership.
• Provide general support for other payroll priorities and projects, as required.

Candidate Requirements/Must Have Skills:

1. 1+ year experience supporting payroll processing or payroll operations, as a payroll analyst/specialist

2. Strong Microsoft Excel skills, including the ability to work with large data sets, formulas, filters, sorting, lookups, pivot tables, and data validation

3. Experience working with case management systems or managing customer or employee inquiries

4. Knowledge of Canadian payroll practices or payroll legislation

Nice-To-Have Skills:

1. Experience with SAP / ECP Payroll, Employee Central, PEGA, ServiceNow, or a similar payroll or case management system (in order of preference)

2. Experience supporting high-volume transaction processing, reconciliations, audits, or year-end activities.

3. Experience in HR

Best VS. Average Candidate:

Ideal candidate is someone who can communicate well, has strong payroll experience; SAP Payroll experience will be a strong differentiator

Average – may not have a lot of experience but are willing to learn, may have reconciliation or customer service that could blend well to case management

Candidate Review & Selection – Interview Process

1 round – Teams Video Interview – 45 mins-1 hour – with HM and Senior manager of payroll operations – standard, behavioral some technical depending on experience