Payroll Specialist/(Sr.) Analyst/Associate

Payroll Specialist

• Own China Mainland or Hong Kong payroll service delivery and monitor payroll cycles, service quality, compliance and audit matters.
• Perform payroll data preparation, payroll calculation, variance analysis, reconciliation, and pre- and post-payroll processing.
• Coordinate with data providers and third-party payroll vendors to resolve payroll exceptions and service issues in a timely manner.
• Track SLA, KPI and service performance, identify risks and drive improvement actions.
• Create and maintain detailed process documentation (DTP) and communicate directly with clients and stakeholders.

Payroll Senior Analyst

• Collect, validate and input China mainland/Hong Kong payroll data and perform pre-payroll controls.
• Perform payroll calculation, variance analysis, reconciliation and issue tracking.
• Track payroll-processing exceptions and drive issue resolution.
• Support post-payroll processing, reporting and operational analysis.
• Create and maintain detailed process documentation (DTP) and communicate directly with clients and stakeholders.

Payroll Analyst

• Prepare, input and validate China mainland/Hong Kong payroll data and conduct pre-payroll checks.
• Perform payroll calculation, variance analysis and reconciliation.
• Follow up on exceptions and variances to ensure payroll data accuracy.
• Maintain payroll calendars and operational records, and support post-payroll processing and operational reporting.
• Update DTPs, SOPs and operating documents, and communicate with clients and relevant teams on routine business matters.

Payroll Associate

• Collect, input and reconcile China payroll data in accordance with SOPs.

• Perform payroll calculation and basic validation checks.

• Handle routine tickets and basic payroll operational activities, and identify and escalate complex issues promptly.

• Assist in maintaining payroll calendars, payroll materials and related operational records.

• Update DTPs, SOPs and operating documents, and communicate with clients and relevant teams on routine business matters.

• Solid payroll service delivery experience for China mainland or Hong Kong area.

• English reading and writing skills required, some roles need the oral English capability.

• Bachelor’s degree or above; Human Resources Management or a related discipline is preferred.