Payroll Team Lead (ANZ Payroll Outsourcing)

We are a well-known global payroll outsourcing vendor looking for a decent Payroll Outsourcing Team Lead to join our business servicing team based in Malaysia. Details will be shared to shortlisted candidates.

Job Description:

• Oversee payroll services for a variety of ANZ payroll clients, ensuring accuracy and timeliness.
• Manage daily office operations, including internal payroll, administrative functions, and reporting requirements.
• Lead and manage a diverse team of payroll specialists to meet quality and deadline expectations.
• Review team outputs, including payroll calculations, social security contributions, billing, invoicing, and year-end tax adjustments.
• Drive operational excellence and compliance with service level agreements (SLAs).
• Serve as the escalation point for resolving complex payroll issues and providing expert advice.
• Ensure internal payroll processes are seamless and efficient.
• Collaborate with stakeholders through monthly governance and reporting.
• Work closely with global teams on new client onboarding projects.
• Handle ad hoc duties and special projects as assigned.

We’re Looking for:

• A minimum of 8 years of hands-on payroll experience from a global payroll outsourcing/ consulting environment.
• Proven track record of managing ANZ payroll outsourcing and providing end-to-end payroll services for clients.
• Proven leadership experience, with the ability to effectively manage and develop a diverse team in a fast-paced environment
• Strong knowledge and professionalism in labor laws, payroll, and statutory compliance.
• Excellent problem-solving skills with a proactive approach to resolving payroll and operational challenges.
• Proficiency in measuring and improving process metrics for enhanced efficiency and transparency.
• Exceptional communication skills, both written and spoken, with fluency in English.