Payroll Training Senior Analyst

Key responsibilities

• Work with the operations, training, and quality teams to identify performance gaps related to communication skills
• Analyse performance gaps and provide recommendations to meet target metrics
• Conduct content research, training outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
• Identify non-traditional performance improvement initiatives to address knowledge, skills, practices, and overall training effectiveness gaps
• Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
• Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development
• Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
• Provide floor support and communication coaching to all employees including leadership and support
• Gather data from operations and other support teams to measure program effectiveness
• Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Others

• Project Shift Schedule: Morning Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig, Uptown Bonifacio Tower 3

Job Qualifications

• At least 3 years of relevant experience in Training
• Generic / any payroll background required