Pb Authoriser

Role & responsibilities

Job Responsibilities(JR) : 6 8 AreasActionable (4-6)Supervisory responsibility

• Supervise & monitor Personal Banker desks and contract sales staff
• Branch administration
• Lobby Management
• Ensure quality customer service is delivered
• Resolution of customer queries/complaints
• Customer service to ensure walk in customers issues
• Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
• Branch Operations and Audit Compliance

Transactional responsibility

• Authorize Personal Banker transactions
• Corporate salaries processing
• Cost Management and staff productivity
• Responsible for Cash and Customer transactions at the Teller counters
• Supervising all Non-Cash transactions like DD/MC, fund transfer etc
• Penetration of Saving Accounts on non liability customers
• Reconciliation and maintenance of suspense accounts register as per the required format

Sales

• Branch Merchandising
• Generate business, cross sell and monitor cross sales of Personal Bankers
• Generate leads for Third Party Products to the customers
• Ensure that all tellers are adequately trained on the Products of the bank.

Experience Required

• Minimum experience in years – 5yrs+
• Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

• Customers
• Branch Banking Team
• Operations
• NR Product Team
• HLIC
• Insurance CAM
• MF Fund houses personnel
• HSL personnel