PBX Operator

Position Summary:

ESSENTIAL JOB FUNCTIONS

• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information.)
• Answer and direct incoming telephone calls in an accurate, efficient, and professional manner.
• Takes messages for members, owners, and guests.
• Log, deliver and monitor wake-up call requests.
• Enter service request tickets, dispatch housekeeping and engineering using radios, and follow up with guests to ensure satisfaction within established timeframes.
• Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Create, confirm, and cancel reservations.
• Complete special projects; stocking, listing items to be ordered, and daily bucket checks.
• May be required to perform functions of a Front Desk Agent, including check in and out members, owners and guests.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This position does not include any supervisory responsibilities. Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel and Outlook.

• Excellent customer service skills.

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to changes.

• Recognizes an emergency situation and take appropriate action.

• Able to establish and maintain a cooperative working relation.

• Ability to interpret and create spreadsheets.

• Able to use sound judgement; work independently, with minimal supervision.

• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Competent in public speaking.

• Performs well with frequent interruptions and/or distractions.

• Basic math skills.

• Cash handling skills (the ability to count currency, make and count back change).

• Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests.