PC Support Technician

Position Title: PC Support Technician

Location: Newport, RI

Clearance required: SECRET

Scope of Work: Provides desktop and personal computer support for NUWCDIVNPT users, resolving hardware and software issues and supporting the network help desk.

Responsibilities include (but are not limited to):

• Provide network help desk coverage and respond to user questions and technical problems

• Install, maintain, and troubleshoot desktop hardware, software, and peripherals

• Log help desk calls and open and track work orders in the service desk ticket system

• Support activation, deactivation, and relocation of network users and equipment

• Minimum education, years of experience, and skills in accordance with the NUWCDIVNPT labor category description for this position and level.

• Desktop support and troubleshooting skills

• Personnel supporting the classified and unclassified network infrastructure must hold the certifications required to support the systems in accordance with SECNAV M-5239.2