PC Support Technician V

General Atomics Global Japan, an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced high-resolution surveillance systems.

Job Summary Under minimal supervision, provides technical support for the installation, repair, configuration,

and preventive maintenance of personal computers, information technology systems, and related

peripheral devices at company locations in Japan. Performs complex installations, upgrades, system backups, and troubleshooting of hardware and software applications. Independently determines appropriate methods for diagnosing and resolving software, hardware, and network-related issues affecting personal computers and

associated systems. Uses considerable judgment and initiative to provide technical guidance, establish priorities, and determine appropriate actions in response to requests from employees, management, customers,

and vendors. May develop recommendations for improved support procedures and assist with the

implementation of new processes. Maintains electronic and hard-copy reports, service records,

equipment inventories, and other required documentation. Provides user training and may guide

or supervise less experienced technical staff.

Job Duties And Responsibilities

• Installs, configures, repairs, and performs preventive maintenance on personal computers, workstations, mobile devices, printers, monitors, docking stations, and other peripheral equipment.
• Sets up and tests complex computer systems, peripherals, operating systems, and software applications.
• Provides hardware and software support to users at Japan-based company locations.
• Provides support in English and, where required, Japanese, including telephone, remote, and in-person assistance.
• Troubleshoots complex hardware, software, operating system, security, and connectivity issues.
• Diagnoses problems that may involve local networks, wireless connectivity, user accounts, endpoint security, and other systems supporting personal computers.
• Coordinates equipment repairs, replacements, warranty service, and other technical support activities with internal teams and external vendors.
• Reviews hardware and software options and provides recommendations based on compatibility, security, cost, availability, and company requirements.
• Maintains accurate electronic and hard-copy records, including service tickets, purchase orders, equipment inventories, repair documentation, and maintenance logs.
• Supports the deployment, relocation, retirement, and secure disposal of computer equipment in accordance with company procedures and applicable Japanese requirements.
• May assist with planning, designing, testing, and implementing new personal computer systems and workplace technology.
• May provide help-desk and telephone support or coordinate service calls for users.
• May travel between company facilities or customer locations in Japan to deliver, install, inspect, or retrieve hardware and software.
• May use public transportation or a company-approved vehicle for business-related equipment transportation and site support.
• Develops and provides user training, technical guidance, and support documentation.
• May train, mentor, or supervise less experienced technical personnel.
• Observes all applicable company policies, Japanese laws and regulations, contractual requirements, information-security requirements, and export-control obligations when conducting business on behalf of the Company.
• Perform all duties safely and in accordance with established procedures and practices.
• Perform other duties as assigned or required.