PC Technician - Edmonton

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 50 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

• Resolve the daily technical issues reported by end users in the company

• Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s

• Troubleshoot problems with laptops, desktops, and other equipment and perform hardware replacements or upgrades as needed

• Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals

• Provide training on new and existing applications as required

• Working with the Infrastructure group when required

• Create how-to documentation to assist people with various computer tasks

• Assist with or lead team initiatives

• Physically install and deploy new equipment as required

• Be available for flexible hours when required

• Scheduled to work on-call

• Maintain asset and system records

• This is an in office position

• Other duties as assigned

• Completion of a college diploma and minimum of 2 - 3 years related experience

• Experience with the setup and maintenance of network PCs, laptops and printers

• Ability to fully troubleshoot and support Microsoft Windows and Mac users

• Google workspace experience preferred

What do we offer to you?

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement