PCS

PET CARE SPECIALIST

Status: Non-exempt (Hourly)

A Pet Care Specialist is a key team member who assists in meeting or exceeding sales goals by means of impeccable customer service and excellent store operations.

Essential Job Functions:

Customer Service Responsibilities:

• Provide a helpful customer-friendly environment
• Greet each customer and “celebrate” any dog that comes in
• Interact with customers to assess their needs and desires. Interaction with customers should be professional and appropriate. Discussions should be focused on nutrition, animal care and product information. Personal conversations should be avoided
• Educate customers about products and offer suggestions to meet their needs
• Process sales transactions accurately at POS registers and online orders

Product Knowledge and Education Responsibilities:

• Demonstrate comprehension and completion of all JRCs
• Participate in scheduled classroom trainings
• Read Product Training Sheets and complete associated quizzes
• Know relevant features and benefits of current food brands and categories
• Demonstrate comprehension of basic cat and dog physiology and nutrition
• Communicate information consistent with the All The Best philosophy
• Utilize knowledge of products and pet nutrition to make recommendations

Team Member Responsibilities:

• Work well with others to achieve sales and operational goals and objectives
• Take initiative to perform tasks that need to be done at slow times during the day
• Follows directions from leadership
• Support other team members as needed
• Have a positive attitude and is willing and able to work at other stores and send help to stores as needed. Creates a positive guest worker experience
• Have appropriate, work related conversations with team members
• Receive feedback on job elements and implement in ongoing work activities
• Arrive on time and ready to work for each scheduled shift
• Provides advance notice of any absence in compliance with company policy of at least two hours notice. Notifies supervisor of any tardiness prior to each scheduled shift

Store Operations Responsibilities:

• Continually groom the retail floor, stocking shelves and displays as needed
• Perform stock maintenance as needed (pricing, rotating, damaged items, etc.)
• Perform store maintenance and cleaning (daily task sheet, recycling, etc.)
• Demonstrate comprehension of all participating manufacturer recycling programs, communicates relevant information to customers, and prepares returned packaging for pickup
• Maintain stock room in a clean organized fashion
• Accurately count out tills and balance cash drawers
• Accurately process discounts in POS system
• Accurately process price adjustments in POS system

Qualifications:

• A concern for the health and well-being of dogs and cats
• Aptitude for basic customer service and sales techniques
• A good eye for detail
• Ability to work as part of a team
• Excellent communication skills
• Basic computer skills
• A high school diploma or GED
• Professional appearance and demeanor
• Ability to read, understand, and retain written information
• Ability to lift 40 pounds
• Ability to work varied hours/days to meet the needs of the business

Physical Capacity and Work Environment:

• Able to work in close proximity to dogs and cats
• Able to lift and carry up to 40 lbs. repeatedly, without strain
• Able to stand on feet continuously for several hours
• Requires full range of motion:
• Reach and lift overhead
• Bend, stoop, crawl, climb

This Pet Care Specialist Job Description reflects All the Best Pet Care’s best effort to describe the essential functions and essential qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job.

This job description is not intended to exclude an opportunity for modifications due to business demands or providing reasonable accommodation.

This job description is not intended to be a contract.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.