Peer Support Supervisor

Program Development and Oversight

• Demonstrate knowledge of the Certified Peer Support Specialist (CPSS) role, including recovery principles, philosophy, and the NC Peer Support Specialist Certification Code of Ethics

• Support and promote the role and value of CPSS within the organization

• Design, implement, and evaluate peer support programs aligned with organizational goals

• Ensure services reflect best practices in recovery and wellness

• Conduct at least one in-person, telehealth, or audio-only contact with each beneficiary within 90 days of Peer Support Services (PSS) initiation, and at least every 90 days thereafter, to:

• Monitor progress and program effectiveness

• Review and document progress toward Person-Centered Plan (PCP) goals

• Monitor program performance, collect data, and report on outcomes

B. Staff Supervision and Training

• Recruit, train, and supervise Peer Support Specialists
• Provide ongoing coaching, mentorship, and professional development opportunities
• Collaborate with CPSS staff to assess strengths and areas for growth and develop individualized supervision plans
• Provide administrative and supportive supervision at least monthly, or more frequently as needed
• Foster a supportive, collaborative, and empowering team culture

C. Community Engagement

• Build and maintain partnerships with community organizations, agencies, and stakeholders
• Promote peer support services to diverse populations
• Advocate for the value of lived experience in service delivery

D. Quality Assurance and Compliance

• Plan and assign work, monitor performance, and evaluate program staff
• Facilitate staff meetings and conduct routine reviews of service documentation
• Determine and manage appropriate caseload sizes for CPSS staff
• Ensure program practices comply with funding requirements, ethical standards, and applicable state rules and regulations
• Assist in the development and implementation of program policies and procedures

E. Administrative and Reporting Duties

• Prepare and submit regular reports for internal leadership and external funders