Peer Warmline Operator

Peer Warmline Operator

Job Summary
The Peer Warmline Operator is a vital member of a peer-run program dedicated to providing non-crisis emotional support to individuals with mental health conditions. Operating 365 days a year, this role involves engaging with callers during evening hours, including weekdays, weekends, and holidays. The position emphasizes peer support advocacy, client communication, and maintaining confidentiality while offering empathetic listening and support to those in need. Candidates with lived experience in mental health recovery are encouraged to apply, as this role fosters a supportive environment for both callers and staff.

Responsibilities

• Provide non-crisis emotional support to individuals experiencing mental health challenges through warmline calls.
• Communicate effectively and compassionately with clients, demonstrating active listening and empathy.
• Support peer recovery efforts by advocating for individuals’ mental health journeys and fostering a sense of community.
• Maintain strict confidentiality of all client information in accordance with privacy standards.
• Operate the warmline during scheduled evening hours, including weekdays from 6pm to 10pm, as well as weekends and holidays.
• Collaborate with team members to ensure consistent, supportive service delivery and program adherence.
• Document interactions accurately while respecting client privacy and confidentiality protocols.

Qualifications

• Lived experience with mental health recovery or related peer support roles is highly preferred.
• Strong communication skills with the ability to listen empathetically and convey support effectively.
• Ability to work independently and manage calls during scheduled evening hours, including weekends and holidays.
• Commitment to maintaining client confidentiality and practicing ethical peer support advocacy.
• Demonstrated understanding of mental health conditions and the importance of peer-led support programs.
• Previous experience in customer service or support roles is beneficial but not required; training will be provided.

This position offers an opportunity to make a meaningful difference in the lives of individuals facing mental health challenges while working within a supportive peer-led environment.

Pay: $10.00 - $10.50 per hour

Expected hours: 4.25 – 12.75 per week

People with a criminal record are encouraged to apply

Work Location: In person