Pension Trainer

Training Facilitation

• Deliver structured training programs on UK pensions domain topics, processes, and systems for new joiners as well as existing employees.
• Facilitate engaging virtual and/or classroom sessions covering pensions operations (joiners, leavers, retirements, transfers, etc.) with clarity and impact.
• Conduct assessments and feedback sessions using practical examples and cases to evaluate learner readiness.
• Stay updated on UK pension regulations and changes to ensure the training curriculum remains relevant and updated.

Training Administration & Management

• Manage the logistics for own training sessions including session scheduling, attendance tracking, learner assessments, and certification journey management.
• Collaborate with Business leaders and SMEs to enhance training materials based on business priorities.
• Report training delivery status, learner progress, assessment scores, and key observations to the relevant stakeholders; flag any risks or support needed proactively.
• Collect feedback and share suggestions for improvement with the team.
• Maintain training material, documentation, FAQs, and session-wise trackers.

Content Development & SME Support

• Provide subject matter expertise (SME) to instructional designers and learning content developers for the creation of high-quality eLearning modules and other digital assets for the Pensions domain learning.
• Review the learning content to ensure technical accuracy, relevance, completeness, and alignment with latest UK pensions regulations.
• Offer insights and updates to support the continuous improvement of the learning material.

Must-have Training Skills

To be successful in this role, the following facilitation competencies are essential:

• Clarity of Communication: Ability to explain technical and regulatory concepts in simple, understandable language.
• Voice Modulation & Pacing: Effective verbal delivery with variation in tone, pitch, and pace to maintain interest.
• Command over English Language: Clear articulation, correct grammar usage, and professional vocabulary to ensure credibility and learner comprehension across UK-based processes.
• Learner Engagement: Use of questioning techniques, examples, scenarios, and digital tools to keep sessions interactive.
• Confidence & Preparation: Thorough command over session content, with readiness to address learner questions independently.
• Responsiveness & Patience: Addressing queries professionally while encouraging participation across knowledge levels.
• Understanding of Adult learning principles and models like Blooms Taxonomy
• Continuous Improvement Mindset: Demonstrates a continuous improvement mindset, seeking better ways to enhance learning and delivery.

Required Skills and Experience

Must-Have

• 10 years of hands-on experience in UK pensions administration or a closely related process.
• Comfort with virtual platforms (Teams/Zoom) and basic presentation tools (PPT, whiteboard tools).
• Strong organizational skills for managing batch-wise logistics, learner data, and follow-ups.
• High accountability for independent training delivery after initial support phase.
• Pensions Administration domain experience is a must.

Good-to-Have

• Exposure to CPC or APE content or certification (preferred but not mandatory).
• Experience coordinating or contributing to training content development.
• Familiarity with LMS tools or digital learning platforms.