Pensions Administrator

Pensions Administrator (Remote)

Location: Remote with onsite attendance in Blackburn (BB1 1FB) approximately once every two weeks

Pay Rate: £12.90 per hour

Hours: 37.5 hours per week, Monday to Friday

Working Hours: Between 8:00am and 6:00pm (first 2 weeks fixed at 8:00am to 4:00pm)

Start Date: 5th November (Fixed and non-negotiable)

Contract: Temporary Assignment

About the Role

We are recruiting for a team of Pensions Administrators to support a large-scale pensions administration project. This is a predominantly remote opportunity, ideal for candidates with a strong administration background, excellent attention to detail, and experience handling high volumes of data accurately and efficiently.

The role focuses on processing pension-related information, maintaining records, and ensuring cases are completed in line with service standards and quality requirements. While previous pensions experience is not required, candidates must be comfortable working in a fast-paced administrative environment where accuracy and productivity are equally important.

Key Responsibilities

• Process pension administration cases accurately and efficiently.
• Enter and validate pension certificate information within internal systems.
• Review pension documentation and identify missing or incorrect information.
• Update and maintain accurate records across multiple systems.
• Investigate and resolve queries relating to pension administration.
• Communicate professionally with practices, pension scheme members, and stakeholders.
• Complete quality checks and validation activities to ensure compliance.
• Manage workloads effectively, meeting productivity and service level targets.
• Escalate complex cases where appropriate.
• Identify process improvements and recurring issues.
• Handle sensitive personal and financial information confidentially and in line with data protection requirements.

What We're Looking For

• Previous administration or data processing experience.
• Strong data entry skills with a high level of accuracy.
• Ability to work quickly while maintaining quality standards.
• Excellent attention to detail.
• Good problem-solving skills and the ability to use initiative.
• Strong organisational and time management abilities.
• Competent IT skills and experience using multiple systems simultaneously.
• Professional communication skills.
• Ability to work independently in a remote environment.