Pensions Administrator

Pensions Administrator
Office Location: Bupa Place, Salford Quays (M50 3SP)
Salary: From £28,500 depending on experience
Permanent, Full time 37.5 hours per week
Flexible and hybrid working options available.

Role Overview

We are looking for a passionate and motivated individual who is committed to delivering exceptional customer service and maintaining the highest standards of quality and accuracy. If you have experience in pension administration, a keen eye for detail, and a drive to provide outstanding member outcomes, this could be the perfect opportunity for you.

What you will do

• Administer pension benefits and member events across DB and DC schemes.
• Calculate benefits and prepare member communications accurately and on time.
• Respond to member and employee queries by phone, email and post.
• Maintain accurate records and update pension administration systems.
• Manage sensitive cases, including retirement and bereavement benefits.
• Ensure compliance with pension regulations and internal processes.
• Support continuous improvement activities and team projects.
• Deliver excellent customer service while meeting quality and performance targets.

What you will bring

• Previous experience in pensions administration.
• Knowledge of Defined Benefit (DB) and/or Defined Contribution (DC) pension schemes.
• Strong attention to detail and numerical accuracy.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Good problem-solving skills and a proactive approach.
• Experience using Microsoft Office applications, particularly Excel and Word.
• CPC qualification, or a willingness to work towards it, is desirable.

Why Join Us? Be part of a team that values innovation, collaboration, and continuous improvement.

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa as a Pensions Administrator you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Electric Car Scheme
• Various other benefits and online discounts

Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

Apply now! We can't wait to welcome you to our team and embark on this exciting journey together!

Time Type:

Full time

Job Area:

People & HR

Locations:

Bupa Place

Referral programme, Health & wellbeing programme, Additional leave, Canteen, Cycle to work scheme, Gym membership, Financial planning services, Free flu jabs, Work from home, Employee mentoring programme, Private dental insurance, Private medical insurance, Paid volunteer time, Company pension