Pensions Servicing Snr Manager

• Job Title/Location: Pensions Servicing Senior Manager, Surrey & WFH
• Salary: To £79,000 + average bonus c. £11,000 + pension contribution to £10,000
• Office/WFH: 3 days office + 2 days WFH
• Requirements: Very strong people and stakeholder management experience as well as a background in either DB or DC pensions
• Role Snapshot: Managing a team of 5 that focus on new & existing clients, internal stakeholders & 3rd parties to deliver scalable service & support to the highest quality

A chance for a strong corporate pensions team manager to play a key role within a vital part of the business, putting you in a good position to grow within the company.

The Company/Team: This Pensions Servicing Senior Manager post sits within a multi-channel dept consisting of 3 functions. Client Support works with client, internal stakeholder and 3rd parties to deliver high quality service & support. Client Enablement focuses on report production whilst Change & Governance facilitates employees, solving their challenges + providing the framework for continuous improvement.

The Role: The Pensions Servicing Senior Manager is responsible for the Client Support Team. This involves daily planning, problem solving, task oversight + supporting the implementation of our clients’ wider strategy. This is essentially a player/coach role, seeing you get involved in new business activity. The team takes on support for new business acquisitions and business retention, supporting client & consultant site visits/pitches as well as capacity & pipeline oversight. Main responsibilities will include:

• Resource allocation and daily management of workloads ensuring that all service levels are adhered to and that clients have a positive experience.
• All people leadership responsibilities, including goal setting & reviews, performance management and keeping the team appraised of aspects from the wider business.
• Design and implement a workflow for requests that will provide the necessary controls and supports MI reporting requirements.
• Formulate the team structure to ensure accurate and efficient delivery of all client / third party / internal Stakeholder requests.
• Support an Implementation Associate Director in implementing strategic change to deliver risk reduction, efficiency and an enhanced client experience.

Skills / Experience Required: The Pensions Servicing Senior Manager post requires very strong people & stakeholder management experience within either DC or DB pensions.

Additional Information: Salary for the Pensions Servicing Senior Manager post is to £79,000 with average bonus c.15% (£11,000) + pension contribution from our client to 13% (£10,000). There is an in-depth benefits package inc. free onsite gym/parking + great development opportunities. Please apply below.