People Administrator

About the role

This is an HR Administrator role supporting employees across multiple countries and regions. You will manage the shared HR inbox, prepare employment documentation, administer employee benefits, and support the full employee lifecycle from onboarding through offboarding. You will work with BambooHR, handle routine employee queries, support employee engagement initiatives, and contribute to HR process improvement across the organisation.

Key responsibilities

• Monitor the shared HR inbox, ensuring all queries are acknowledged and actioned in a timely manner
• Prepare and issue standard employment letters in line with company templates and policy, supporting multiple regions and jurisdictions
• Answer routine employee questions, directing employees to the correct policy, form, or intranet page
• Ensure the onboarding process for new starters is carried out in a timely and efficient manner, including creating contracts, conducting desk assessments, issuing starting instructions, and delivering engaging induction sessions
• Support with BambooHR administration, including onboarding and offboarding individuals
• Administer employee benefits, including starters, leavers, and amendments, for any region-specific benefits
• Support with basic HR documentation, filing, and record-keeping across the locations covered
• Provide EOR (Employer of Record) support for employees engaged through EOR partners, including onboarding, contract, and query support
• Provide case management support for straightforward employee relations matters, escalating more complex cases to the Regional Business Partner
• Support employee engagement initiatives, working with groups such as the Together Team and other engagement committees

Requirements

• Three years of experience in an HR administration, HR shared services, or HR coordinator role, ideally supporting employees across multiple countries or regions.

• Hands-on experience with an HRIS platform (BambooHR strongly preferred) for onboarding, offboarding, and records administration.

• Working knowledge of core HR processes: employment documentation, benefits administration, and basic employee relations case handling.

• Strong written communication skills, with the ability to draft accurate, policy-compliant employment letters and correspondence.

• Excellent organisational skills and close attention to detail, with the ability to manage a high volume of routine queries and documentation within tight turnaround times.

• Ability to exercise discretion and maintain confidentiality when handling sensitive employee information and case details.

• Comfortable working across multiple time zones and jurisdictions, and collaborating with external partners such as EOR providers.

• Proficient with standard office and collaboration tools (e.g., Google Workspace).

• Practical Requirements

  • Ability to work on-site at the Delivery Centre 3 days per week.
  • Ability to work EMEA hours from 2:00 PM to 11:00 PM.

Nice to Have

• Prior exposure to Employer of Record (EOR) arrangements or international/multi-jurisdiction employment practices.
• Experience supporting employee engagement or social committees (e.g., organising events, culture initiatives).
• Basic HR data reporting skills (comfortable working in spreadsheets; experience pulling and validating HRIS data).
• A relevant degree or CIPD (or equivalent) qualification, or progress towards one.
• A genuine interest in process improvement and a proactive approach to spotting and flagging policy or process gaps.

What Success Looks Like

• HR inbox queries are consistently acknowledged and resolved within agreed turnaround times.
• New starters have a smooth, well-documented onboarding experience with no missed steps.
• Employment letters, contracts, and records are accurate, compliant, and issued on time across all regions supported.
• Recurring issues and process gaps are proactively flagged, contributing to continuous improvement of HR processes and documentation.