People Advisor

Who you are

• Demonstrable experience operating as a People Advisor or HR Advisor within a generalist HR environment
• Solid experience managing a broad range of employee relations cases from initial advice through to resolution
• Excellent understanding of UK employment legislation and its practical application within a commercial organisation
• Strong commercial judgement with the confidence to influence and challenge constructively
• Experience identifying and implementing process improvements within HR or People Services
• Strong digital capability with confidence using HR technology, AI tools and data to improve outcomes
• Excellent analytical and problem-solving skills with the ability to translate information into practical recommendations
• Experience managing projects or contributing to cross-functional change initiatives
• Highly organised with the ability to prioritise competing demands and work effectively under pressure
• Excellent written and verbal communication skills
• Strong relationship-building and collaborator management skills
• Collaborative, adaptable and committed to delivering an exceptional employee experience
• High levels of integrity, discretion and professionalism when handling confidential information
• A proactive, curious and continuous improvement mentality
• CIPD Level 5 or Level 7 qualification (or equivalent experience)
• Experience working within a global or multinational organisation
• Experience using Workday or another enterprise HRIS
• Experience supporting HR technology implementations or process automation initiatives
• Familiarity with AI-enabled workplace technologies and their practical application within HR
• Experience analysing HR metrics and using data to influence decisions

What the job involves

• The People Services Advisor is a trusted partner to managers and employees, delivering expert advice across the employee lifecycle while helping to continuously improve the way People Services operates
• This role combines strong employee relations knowledge with a passion for operational excellence, technology and innovation
• Working as part of a global People Services team, the People Services Advisor will use data, digital tools and AI-enabled solutions to simplify processes, improve the employee experience and support managers to make informed people decisions
• The role is suited to an experienced HR professional who enjoys solving problems, finding opportunities for improvement and working in a collaborative, fast-paced environment
• Alongside providing high-quality operational support and advice, the successful candidate will actively contribute to the evolution of our People function through continuous improvement, automation and scalable ways of working
• Provide pragmatic, commercially focused advice and guidance to managers and employees across the full employee lifecycle
• Lead and support a broad range of employee relations matters including disciplinary, grievance, capability, performance, absence management, flexible working and family leave
• Coach and support managers to build confidence and capability in handling people issues effectively and consistently
• Ensure People policies and practices are applied fairly, consistently and in line with current employment legislation
• Manage probation processes, ensuring managers and employees receive timely guidance and support
• Conduct consultations relating to parental leave, adoption, shared parental leave and other statutory leave arrangements
• Deliver an outstanding employee and manager experience by working collaboratively with People Operations, Payroll and People Systems teams
• Find opportunities to simplify, standardise and improve People processes across the employee lifecycle
• Challenge inefficient ways of working and implement practical, scalable improvements
• Contribute to the development of global People Services standards, ensuring consistency, quality and compliance
• Promote a culture of continuous improvement, encouraging innovation and sharing guideline across the People team
• Champion the use of digital tools, automation and AI to improve the efficiency and effectiveness of People Services
• Identify repetitive or manual activities that could be streamlined through workflow automation, AI or enhanced self-service
• Work with the People Systems team to test, implement and embed new technologies and process improvements
• Use AI responsibly to enhance drafting, knowledge management, reporting and operational effectiveness while maintaining appropriate governance, confidentiality and data security
• Stay informed about emerging HR technologies and recommend innovative solutions that add new value to employees, managers and the wider People team
• Use people data and operational metrics to identify trends, risks and opportunities
• Produce meaningful insights that support informed business decisions and continuous improvement
• Implement service performance and recommend actions to improve quality, efficiency and the employee experience
• Work with the People Systems team to ensure accurate and meaningful management information is available to support decision making
• Lead or contribute to global People initiatives including organisational change, reward, benefits, wellbeing, policy development, process redesign and HR technology projects
• Support the delivery of the FT People Strategy and wider organisational priorities
• Develop and manage project plans, engaging partners and ensuring successful delivery against agreed turning points
• Build solid relationships across the business, developing a detailed understanding of operational challenges and finding opportunities to improve the employee experience
• Build trusted relationships with managers and leaders across the business, providing balanced and commercially focused advice
• Influence decision making through credible recommendations, sound judgement and evidence-based insight
• Work collaboratively with colleagues across the global People team to deliver an integrated and consistent service
• Promote diversity, inclusion and belonging through everyday interactions, advice and project work

Benefits

• A range of training courses as well as confidential career coaching and mentoring
• Flexibility - working from home, job sharing, compressed weeks, and flexible working hours
• Enhanced parental leave, flexible leave allowance and paid volunteer leave
• Pension contribution
• Local health coverage plans
• Gym memberships and healthcare schemes, professional counselling sessions, 24-hour employee wellbeing helpline, weekly meditation classes
• Financial wellbeing products and services