People Advisor ER

The Role

Working as part of the Frontline People Business Partner team, the core component of the People Advisor role is end-to-end employee relations case management, supporting leaders and employees across their relevant P&C operating service level. Operating in this active frontline space, the People Advisor will advise on employee relation issues, using their technical and professional skills and knowledge to deliver a professional and efficient case management service, ensuring that performance, conduct and absence matters are managed in line with A&G policy and processes and within the A&G risk tolerance.

Additionally, the People Advisor will contribute to delivery of the broader People & Culture strategic program of work by supporting cyclical P&C activities, retrieval and collation of data and insights for use by the Senior People BP/business stakeholders, as well as other P&C processes, underpinning the effective people strategy decisions that are made by the business.

Position Accountabilities

The People Advisor will be supporting the Senior Business Partner in the delivery of the Departmental and P&C PoW. This includes both strategic and cyclical programs including, but not limited to:

• Deliver effective end to end employee relations (ER) case management and resolve ER issues at the appropriate P&C operating service level.
• Work collaboratively with the Senior/ Business Partner ensuring that the group is informed, as appropriate, on case management updates;
• Coach leaders on ER processes, including during live cases, in order to provide in the moment capability uplift.
• Prepare, participate and/or representation of Fair Work (or other jurisdictional) cases, as appropriate.Propose root cause or identify systemic issues that could be resulting in trends for further investigation.
• Collaborate with the IR team/ and maintain an up to date understanding of legislative and case law developments to enable sound and current advice provided to business leaders.
• In conjunction with the Senior/ Business Partner collaborate with business leaders and teams to understand their challenges and objectives and provide practical People solutions, driving meaningful improvements across the business.
• Educating and supporting the business to adhere to the P&C Operating model, ensuring HR queries are directed to and managed by the appropriate P&C team.
• Work closely with the P&C Centers of Excellence teams to deliver the Divisional people plans and P&C strategic initiatives.
• Be a subject matter expert on A&G P&C policies and procedures, the Enterprise Agreement, and associated frameworks e.g. Remuneration bandings and division specific incentive schemes, enabling strong and accurate advice provided to clients.
• Work closely with the P&C Centers of Excellence teams to deliver the Divisional people plans and P&C strategic initiatives.

What experience you’ll bring

• Tertiary qualification in HR, Business, or a related field.
• Minimum 1-2 years of HR generalist or ER/IR specific experience, or equivalent experience - preferably in a fast-moving environment.
• Confident and influential communicator with an ability to engage effectively with all leadership levels.
• Ability to balance conflicting priorities within a changing environment.
• Analytical acumen, capable of synthesising complex data into actionable insights.
• Meticulous attention to detail.
• Discretion and confidentiality is mandatory.
• Advanced proficiency in MS Office Suite/Google Workspace and HR Information Systems (HRIS).

Our Perks

Location –North Lakes /Kawana

North Lakes

Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.

Kawana

Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we’re only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Work flexibility - with options to work from home up to two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.