People & Operations Manager

We are looking for a highly organised, proactive and technology-driven People & Operations Manager to help us build a more efficient, automated and well-run organisation.

You will take ownership of our people operations, operational processes and change initiatives, with a strong focus on reducing manual work, improving workflows and enabling our teams through technology.

You will also manage our Workplace Experience, to ensure day-to-day workplace and guest experience is optimal.

Your Role

People & HR Operations

* Own the employee lifecycle from recruitment and onboarding through performance management and offboarding

* Manage HR policies, employment documentation, employee records and HR compliance

* Improve and automate HR workflows, approvals, documentation and tracking

* Build structured recruitment and onboarding processes

* Maintain effective HR systems and management reporting

Process Improvement & Automation

* Review how work is currently done and identify processes that can be simplified, automated or eliminated

* Design practical SOPs, workflows and clear ownership structures

* Reduce reliance on spreadsheets, email follow-ups and repetitive manual administration

* Use Microsoft 365, AI and automation tools to improve operational efficiency

* Develop dashboards and reporting that give management visibility over key operational matters

Technology & Change Enablement

* Work closely with IT and business teams to improve how technology is used across the Firm

* Support implementation and adoption of new systems, AI tools and digital workflows

* Translate technology into practical processes that employees can actually use

* Drive change initiatives from planning through implementation and adoption

* Identify gaps between systems, people and processes and develop practical solutions

Operational Management

* Manage and develop the Workplace & Experience Executive

* Establish appropriate workplace standards, controls and operating processes

* Oversee key operational vendors, contracts and expenditure

* Ensure operational issues are properly owned, tracked and resolved

* Support the Management on Firm-wide operational and transformation initiatives

Who We Are Looking For

* Approximately 4–7 years’ experience across HR, operations, transformation or process improvement

* Strong working knowledge of Singapore HR and employment practices

* Highly organised with excellent follow-through and attention to detail

* Comfortable with technology, AI and automation

* Able to map a process, identify inefficiencies and implement a better way of working

* Strong project management and stakeholder management skills

* Comfortable challenging inefficient legacy practices

* Able to work independently and take ownership from problem identification through implementation

* Experience in a law firm or professional services environment is advantageous