People Business Partner (GTM, Customer Experience, Implementation & Sales Development)

• As a People Business Partner, you’ll act as a trusted advisor and coach to senior GTM leaders and managers, helping them navigate org design, workforce planning, and change management while driving a culture of high performance
• In this role, you’ll also partner closely with Employee Relations, Compensation, and People Operations, and lead org design conversations that keep GTM’s structure aligned with business strategy as it grows
• This role is designed for someone who thrives operating at the intersection of strategic advisory and hands-on execution, and who wants to deepen their partnership with revenue-adjacent and customer-facing organizations at a fast-scaling fintech company
• Act as a trusted advisor and coach to senior leaders and managers across Customer Experience, Implementation, and Sales Development
• Drive a culture of high performance by coaching leaders on setting clear expectations, delivering effective feedback, and applying performance management consistently across their orgs
• Use data and org health metrics to identify trends, diagnose root causes, and recommend proactive interventions to GTM leadership
• Lead org design with GTM leaders, ensuring structure and headcount plans align with business strategy and growth targets
• Partner with Employee Relations on complex, sensitive employee matters, escalating themes and risks as needed while maintaining discretion and sound judgment
• Support bi-annual promotion and performance calibration cycles for your client groups, ensuring rigor, consistency, and fairness in outcomes
• Drive cross-functional People projects in partnership with other People Business Partners and People teams
• What success looks like:
• GTM leaders and managers see you as a trusted, strategic thought partner
• Performance, promotion, and calibration cycles run smoothly and predictably across your client groups
• Org design and workforce planning decisions are grounded in data and aligned with business strategy
• Risks, trends, and underperformance are surfaced early, with thoughtful escalation to Employee Relations and People leadership
• You’re building the scope and credibility to grow into a senior/lead People Business Partner role supporting larger or more complex client groups

Benefits

• Medical, dental & vision
• Generous vacation
• Spring Health & Calm
• Year-end company shutdown
• Milk Stork for nursing parents
• In-office days, lunches & offsites
• Commuter benefits
• 4 fully remote weeks
• Carrot Fertility benefits
• Generous parental leave- Strong understanding of performance management practices in high-performance cultures (feedback, coaching, calibration, documentation)
• Strong organizational skills with the ability to manage multiple client groups and competing priorities
• Demonstrated experience advising senior leaders on org design, workforce planning, and organizational change
• 5-8 years of experience working in People Business Partner, Employee Relations, or other closely related functions
• Proven ability to build trusted, credible relationships with senior leaders and influence outcomes without direct authority
• Comfort using data to tell a story, identify trends, and drive decisions
• Experience partnering with Employee Relations on sensitive employee matters, with sound judgment on when and how to escalate
• Clear, concise communicator, both written and verbal
• Ability to handle sensitive and confidential information with discretion
• Experience supporting Customer Experience, Implementation, Sales Development, or other GTM/revenue-adjacent functions specifically
• Familiarity with HRIS and performance systems like Workday or Lattice
• Experience building or scaling manager enablement, coaching, or leadership development programs