People Development & Quality Management

About the role

The People Development & Quality Management Supervisor role focuses on developing employee competencies effectively and ensuring quality standards for service, operations, and SOP compliance are consistently applied across all work units to support organizational performance improvement and customer satisfaction.

Key responsibilities

• Conduct Training Need Analysis (TNA) based on performance evaluation results, audits, and business needs
• Design and implement employee training and development programs according to company requirements
• Develop training materials, modules, and training evaluation systems
• Coordinate new employee onboarding and orientation
• Monitor training program effectiveness through evaluation and learning outcome measurement
• Design competency development programs and succession planning according to company needs
• Serve as internal trainer for specific training programs
• Develop, update, and maintain SOPs, policies, and company work standards
• Monitor SOP implementation and service standards across all branches or work units
• Conduct regular quality audits on operations and service delivery

About you

• Ability to conduct Training Need Analysis based on performance evaluation and business requirements
• Experience in designing and implementing employee training and development programs
• Capability to develop training materials and evaluation systems
• Experience in quality audit and SOP compliance monitoring
• Ability to analyze audit findings and provide corrective action recommendations
• Experience in continuous improvement program management
• Ability to establish KPIs and quality indicators
• Data analysis and reporting skills for training effectiveness and operational quality
• Ability to provide strategic recommendations to management on competency development and organizational quality improvement