People Experience Administrator

Who you are

• Ideally 1-3 years' experience in a People Operations or HR administration role
• Fluent in German and English, so you can confidently support our German team and the payroll and benefit administration
• Confident with HR systems (we use BambooHR and Ashby), accurate with data and reporting, and careful with confidential information
• Comfortable working independently and juggling competing priorities
• Comfortable using AI tools in practical ways to work faster and improve the quality of your work, with good judgement about when to use them
• Genuinely excited by the operational side of the People Ops: you love improving processes, driving change, and being at the centre of how things get done

What the job involves

• Part time role
• Part-time: 25 hours per week (flexible). Hybrid in London, United Kingdom
• Keep the employee journey running smoothly for iwocans across the UK and Germany
• You'll support payroll in both countries, run onboarding and offboarding, and be the first port of call for questions
• This is a part-time role, ideally 25-hours spread across five days, but if a different pattern suits you better, we can be flexible
• The People Operations team's mission is to attract, develop and retain high performers who genuinely love being part of iwoca
• The People Experience team handles the nuts and bolts of the entire employee journey, from onboarding and offboarding to background checks and visa paperwork
• It looks after HR systems like BambooHR and Peakon, keeps policies up to date, and manages benefits and payroll
• The team is the first point of contact for most People Operations questions
• As our People Experience Administrator, you'll be the first point of contact for iwocans and the person who keeps the employee journey running smoothly, from someone's first day to their last
• Supporting payroll across our UK and German teams is a key part of the role, so you'll play a direct part in making sure every iwocan gets paid correctly and on time
• It's a broad, hands-on role at the heart of our People Operations team, with the flexibility to shape your days and hours around your life, so it suits anyone balancing work with other commitments
• You'll own your work and be someone the team relies on
• Support the payroll process across our UK and German entities, working with Finance and our People Partners so every iwocan gets paid correctly and on time
• Own the day-to-day running of our UK and German benefits, and be the person iwocans come to when they have a question about them
• Maintain our HR database (BambooHR) through careful data entry and regular audits, keeping people data accurate across both countries
• Coordinate onboarding for every new iwocan, from background checks to new-starter set-up, so their first days run seamlessly
• Run the offboarding process, booking and tracking exit interviews
• Answer iwocans' day-to-day questions, directly or through our ticketing system
• Work across People processes in both the UK and Germany

Benefits

• Work where you work best: Twice a year we rent houses in places like Sicily and the French Alps where each team can work together for a week poolside. We champion flexible working in all our teams
• Invest in iwoca: We want people to be invested in iwoca's success so after six months you'll be awarded share options
• Keep yourself healthy: We offer comprehensive health insurance and cash plans. You'll also get gym discounts and we host yoga classes in the office every week
• Start (and end) your day right: Each floor of iwoca HQ has a fully stocked fridge for breakfast and every Friday we unwind with beers and wine
• Life-work balance: We know your life outside of work comes first. We offer enhanced maternity and paternity leave for new parents plus a nursery benefit. We also have unlimited unpaid leave
• Learning and development: Whether you want to learn to code, experiment with motion design, or beat cognitive biases, you'll have time and budget to invest in your professional development