People Experience and Internal Communications Lead

Description

Every team member’s story with Silverstone starts somewhere. Your job is to make it one they’ll remember.

You’ll be in charge of how we talk to our team and how they experience working here, from the day they join to the day they leave. That means running our internal communications supported by our new app, rebuilding our onboarding experience, and getting revitalising our engagement and culture programmes for our permanent, casual and volunteer teams.

We need someone who’s written for lots of different audiences, can handle confidential information properly and makes decisions based on what the data and feedback tell them. There’s always something going on here, so you’ll need to enjoy a busy, varied workload.

JOB PURPOSE

The role of People Experience and Internal Communications Lead will help shape and deliver communication and engagement initiatives that connect team members to our strategy, values and culture. This role will help shape the Silverstone internal comms strategy and redesign the people experience agenda for all workforce groups, including the team member lifecycle from onboarding and induction to exit.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Key Responsibilities

Internal Communications

• Develop and deliver clear, accessible and engaging internal communications that support our People strategy aligned to business priorities
• Own and manage the internal comms app as the single point of contact for content, structure and roll-out
• Work with department leads and the Marketing team to keep content accurate, timely and relevant across our three workforce groups
• Monitor usage and engagement and adapt content and format based on feedback
• In addition to our new Internal Communications App, create content across a variety of communication channels, including SharePoint, intranet platforms, email communications, presentations, briefings, scripts and digital content
• Manage and enhance internal communication channels and resources to ensure team members can easily access relevant information

Engagement & Culture

• Contribute to the development and delivery of initiatives that strengthen employee engagement, inclusion and overall employee experience
• Support the redesign of our team member values and supporting our Head of People & Culture to embed these into our culture and ways of working
• Support delivery of engagement surveys and help turn results into action plans
• Support wider engagement initiatives and social/culture drivers including team wellbeing
• Support Silverstone's charity and community engagement activities, playing an active role in our ESG strategy and Benefit & Reward strategy

Onboarding & Induction

• Collaborate with the People & Culture team and wider key stakeholders to reimagine induction and onboarding for all of workforce groups, creating informative and unforgettable experiences that set our team up for success from day one
• Build a consistent, welcoming first day/first shift experience for all Silverstone team members
• Coordinate with department managers and key stakeholders to keep onboarding on track

Exit Experience

• Manage exit processes end to end across all workforce groups
• Conduct exit interviews, analyse themes and report insight back to P&C leadership

Skills, Knowledge and Expertise

• Experience in internal communications, employee engagement or people experience, ideally across a mixed permanent/casual/volunteer workforce
• Experience in using data to drive decisions
• Confident communicator, comfortable adapting tone and channel for different audiences
• Experience in handling sensitive and confidential data
• Strong stakeholder management
• Comfortable owning a digital platform/app and iterating it based on user feedback
• Resilient and organised in a fast-paced, event-led environment with seasonal peaks

SUSTAINABILITY

We don’t just look after our team and our fans. We want to look after our world too. We're committed in our responsibility to reach our zero-carbon goal. So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.

About Silverstone

We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world-class events, such as the Formula 1 British Grand Prix, MotoGP™ and Silverstone Festival.

As a true, one-of-a-kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference & Exhibition Centre, to unique getaways and iconic trackside views at Escapade - we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.