People Experience Partner, Employee Relations Americas

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Job Description: About the role: The People Experience Partner, Employee Relations - Americas provides expert guidance on employee relations matters and helps foster a fair, respectful, inclusive, and high-performing work environment within the specified region. This role partners across Human Resources, including People & Labor Relations (PLR), and with Legal, people leaders, employees, and other stakeholders to assess workplace concerns, manage complaints, mitigate risk, and support consistent application of company policies and practices in accordance with local laws.

The role requires sound judgment, discretion, strong consultation skills, and the ability to navigate sensitive and complex situations while maintaining confidentiality and trust.

This is a hybrid position requiring a minimum of 10 in-office days per month. Employees are required to work from the office 2-3 days per week.

How you will contribute:

• Partner closely with HR colleagues to advise on and resolve more complex employee relations matters, including complaints, grievances, and disputes
• Close collaboration with the People & Labor Relations team, which may include escalations
• Provide guidance to employees and leaders on employee relations matters
• Ensure compliance with labor laws and company policies through effective communication and policy knowledge
• Maintain accurate, confidential case documentation and ensure appropriate records are retained in accordance with company requirements
• Support the consistent application of global and local policies, procedures, and employment practices, recognizing applicable country and jurisdictional requirements
• Contribute to a respectful, inclusive, and psychologically safe work environment
• Build trusted partnerships with stakeholders

Required Skills:

• Significant employee relations, labor relations, employment law, or related HR Partnering experience within applicable region (multi-country) needed
• Strong knowledge of employee relations principles, performance management, workplace conduct, conflict resolution, and HR policies
• Ability to interpret and apply policies consistently while recognizing local legal requirements and cultural nuances
• Demonstrated experience managing complex workplace complaints and providing recommendations based on facts, policy, and applicable employment requirements
• Strong analytical and problem-solving capabilities, including the ability to identify themes and recommend preventive actions
• Expertly manages conflict resolution in highly complex situations, providing guidance and recommendations for improvement
• Demonstrated ability to manage multiple sensitive matters, prioritize effectively, and meet deadlines
• Capable of handling complex situations and advising others, performing advanced risk mitigation tasks, and making recommendations for complex situations
• Ability to influence others without direct authority and coach others on influencing skills
• Applies advanced decision-making skills to complex situations, provides recommendations, and mentors others in decision-making processes
• Proven track record of strong cross-functional stakeholder management
• Has a high level of integrity, confidentiality, professionalism, and emotional intelligence
• Excellent written and verbal communication skills required
• English and local language required
• undefined

Other desired skills:

• Additional languages a plus
• Systems experience in Workday, ServiceNow, and/or HR Acuity a plus
• Experience in a global and matrixed organization a plus
• Pharmaceutical Industry experience a plus

Locations: MEX - Santa Fe

Worker Type: Employee

Worker Sub-Type: Regular

Time Type: Full time