People Operations Coordinator

As a People Operations Coordinator, you will be integral to our small but mighty People Team. You will interact with various organizational stakeholders, deliver world-class service to our workforce, and ensure a positive candidate and employee experience.

You will play a crucial role in ensuring that all of our employees have the best possible experience working here. You will work closely with our People Operations team, focusing on the day-to-day execution of various operations and tasks ranging from data entry to process creation. You'll be involved in onboarding, organizational updates, and supporting our distributed workforce.

This role is a hybrid position based out of Kansas City. This position is ideal for someone eager to grow their human resources and talent management career.

What You'll Be Doing:

General Support:

• Serve as the people point of contact for day-to-day people questions and general employee conversations. Support employee inquiries on policy and process matters throughout their employee lifecycle.
• Provide operational support and maintain accurate employee data and files across all systems in accordance with state and federal laws
• Provide administrative support to PayIt’s people processes, including but not limited to new hire onboarding, benefits administration, performance management, offboarding, payroll, compensation, reporting, tax compliance, and workplace experience
• Document people process changes as needed and continually evolve the people and talent tech stack (HRIS, ATS, Team Communications)
• Building out people process workflows at PayIt to continuously improve our business effectiveness. Leverage automation and AI tools (i.e. Claude, Gemini, and GPT) to streamline processes.
• Administer benefits, including open enrollment, 401(k), and leave management
• Support People and Business leaders in performance org design and management
• Maintain a high level of confidentiality and discretion in the handling of sensitive information

Program Management:

• Support planning and coordination of PayIt culture events, both virtual and in-person
• Continuously improve processes and programs that improve the employee lifecycle
• Improve the lightweight systems, documentation, and tooling that keep People operations running smoothly
• Manage initiatives like our wellness budget by planning activities, tracking expenses, and evaluating vendors

Talent Operations:

• Support talent and recruiting operations
• Manage job postings across platforms and keep our employer branding strong across our talent channels

What You'll Need:

• 2-3 years of experience, with a preference for experience in a high-growth-phase organization
• A Bachelor's degree in Organizational Psychology, Human Resources, Business, or Communications
• Strong organizational skills, attention to detail, and the ability to juggle multiple priorities
• Excellent communication skills and familiarity with tools like Google Suite, Slack, and Generative AI tools

You Could Be a Great Fit If You:

• Are detail-oriented, especially when it comes to data quality
• Investigate problems to determine root causes and define robust solutions
• Work independently, managing multiple tasks and deadlines effectively
• Are an excellent communicator, both verbally and in writing
• Are team-oriented, with a collaborative approach to solving problems
• Recognize that Sensitive/confidential information must be handled compliantly
• Have experience with the use of HRIS and ATS systems

Bonus Points For:

• Experience working in a SaaS company
• Strong data skills and/or experience building AI solutions
• Previous experience in recruiting or talent acquisition
• Social media content creation experience

This Role May Not Be a Fit If:

• You’re uncomfortable with ambiguity: You prefer well-defined assignments.
• You prefer to work on a narrow scope, a single project, or tasks at one time
• You enjoy repetitive work