People Operations Generalist

Who you are

• Success in this role requires strong organization, attention to detail, and sound judgment, alongside an approachable, responsive communication style
• The ideal candidate takes ownership, handles sensitive information with discretion, and identifies practical ways to improve processes and support colleagues across Kooth
• At least 1–3 years of experience in an HR support or generalist role, with exposure to onboarding, employee records, benefits, and day-to-day HR administration
• Hands-on experience administering employee benefits and supporting employees with benefits questions
• Working knowledge of federal, state, and local employment laws, including equal employment opportunity requirements; experience supporting employees across multiple states is a plus
• Experience using an HRIS to maintain employee data, process changes, and support onboarding and benefits workflows. Experience with Rippling or a similar platform is a plus
• Comfort using Microsoft Office and Google Workspace, particularly spreadsheets, documents, and shared files
• Strong written and verbal communication skills, with the ability to explain processes clearly and respond with care
• Excellent organization and attention to detail, with the ability to manage competing priorities and meet deadlines
• Sound judgment and discretion when handling confidential information, along with the ability to recognize when an issue needs additional guidance
• A collaborative, service-minded approach and a willingness to take ownership, solve problems, and continue developing your HR knowledge

What the job involves

• The People Operations Generalist supports a positive, consistent employee experience by keeping day-to-day People Operations running smoothly
• This role partners closely with the People and Talent teams to coordinate onboarding, administer benefits and leave, maintain accurate employee records, and support offboarding
• Partner with the Talent team to coordinate a smooth transition from offer acceptance through onboarding, ensuring accurate information and timely communication
• Coordinate pre-employment requirements, including background checks, employment eligibility verification, and required documentation, in line with established processes
• Facilitate new hire orientation and work with managers and key stakeholders to tailor onboarding to each colleague’s role and needs
• Assign and track onboarding and other required training through our HRIS (Rippling) and LMS (Litmos) platforms, following up to ensure completion by established deadlines
• Administer employee benefits, including enrollments, qualifying life event changes, records, and open enrollment activities
• Work with benefits carriers, providers, and the People team to resolve questions and issues, providing clear, timely support to colleagues
• Monitor benefits information in the HRIS, troubleshoot discrepancies, and coordinate updates to maintain accurate records
• Coordinate leave administration, ensuring requests, documentation, and HRIS updates are processed accurately and on time
• Support payroll-related inquiries and employee changes, partnering with the appropriate teams to resolve issues
• Maintain complete, accurate employee records in the HRIS and designated document systems, protecting confidential information
• Process employee changes and keep trackers, documentation, and workflows up to date
• Coordinate offboarding activities, including exit interviews, employee communications, and records updates; support termination meetings alongside the appropriate People team member
• Support responses to unemployment claims and preparation for hearings, in partnership with the People team
• Identify opportunities to simplify administrative processes, improve data quality, and strengthen the employee experience
• Help employees and managers understand and apply Kooth’s policies, benefits, and People processes
• Support compliance with applicable federal, state, and local employment requirements, including wage and hour rules, employment eligibility documentation, and required labor law notices
• Recognize sensitive or complex employee matters and escalate them promptly to the appropriate People team member
• Stay current on relevant HR practices and employment requirements, sharing updates and recommendations with the team
• Contribute to People projects, training initiatives, and other priorities as business needs evolve

Benefits

• 28 days (plus Public Holidays)
• Yearly professional training programmes structured around you
• Pension contributions
• Remote Working
• Healthshield Care plan
• EAP programme, 24/7 Telephone Mental Health & GP
• Annual company share option awards
• Life Assurance (up to four times the amount of your annual salary)
• Cycle to Work Scheme
• Incapacity Income Protection