People Operations Manager

Who you are

• Previous experience in an HR Manager, People Operations Manager, or HR Advisor role
• Strong understanding of employment law, HR compliance, and the operational mechanics of the employee lifecycle
• Experience managing right-to-work processes and, ideally, visa sponsorship administration
• Comfortable owning HR systems and maintaining the quality of employee data within them
• Experience in a high-growth startup or scale-up environment where you’ve had to build as well as run (nice to have)
• CIPD qualification or equivalent hands-on experience (nice to have)
• Take real pride in getting the details right, accuracy and thoroughness aren’t a burden to you, they’re how you work
• Build trust through consistency and reliability, people know that if you’ve said you’ll do something - it’s done
• Look for ways to improve processes rather than accepting how things have always been done
• Are proactive and solutions-focused, you don’t wait to be told something is broken before you fix it
• Are excited to work in-person from our Paddington, London HQ
• Value working with people who are kind, ambitious, and pragmatic

What the job involves

• Own the employee lifecycle end-to-end, from offer through to exit and ensuring every stage is handled with care, accuracy, and speed
• Build and run a best-in-class onboarding experience, managing everything from pre-employment checks and documentation through to day one and beyond
• Own HR compliance; right-to-work checks, visa sponsorship administration, GDPR, employment law and keep the business clean and audit-ready at all times
• Maintain accurate employee records and HR systems, and produce the reporting the business needs to make good people decisions
• Be the first point of contact for employee and manager queries, providing clear, confident guidance on policies and processes
• Continuously improve how we do things, spotting inefficiencies, building better processes, and raising the bar on what great people operations looks like
• What does success look like in 6 months?
• HR operations are running cleanly, records are accurate, compliance is tight, and the team has full confidence in our people processes
• Onboarding is something new starters genuinely rave about, structured, warm, and seamless from offer to day one
• You’ve already improved at least two processes and the business feels the difference

Benefits

• 💜 Private Medical Insurance - AXA
• 📈 Equity for all employees, without exception
• 💻 Brand New Equipment - MacBook Air M4 hardware
• 👤 Personal Therapist - Unlimited therapy sessions
• ☕ Free barista coffee and beer on tap
• 🏝️ Annual team trip abroad, monthly team socials
• 💪🏼 Subsidised gym membership
• 💰Pension contributions
• 👶 Workplace Nursery Scheme
• 🦷 Private Dental Scheme
• 🍽️ Heavily subsided nightly Dinners