People Operations Manager

Who you are

• 5+ years of people analytics and reporting experience, within fast-paced, scaling environments
• Meaningful experience delivering people operations solutions across all aspects of the talent journey
• Experienced in HRIS implementation or migration
• Experience building reports from scratch
• Proactively identify and resolve data quality issues, maintaining high standards for clean, reliable analytics data
• Effectively communicate data insights by explaining numerical findings, their source methodology, and rationale for discrepancies with alternative interpretations
• Write clearly and document by default
• Have run operations across multiple countries and entities, including EOR or contractor populations
• Are comfortable anywhere across the employee journey, from hire to exit
• Pick up new tools quickly and become the person others ask
• Enjoy building elegant solutions to messy operational problems
• Worked in Rippling, or implemented it
• Built reporting in a BI tool, or worked comfortably in SQL
• Been in a company through IPO readiness or SOC 2 and SOX preparation
• If any of the above doesn’t line up exactly with your experience, we still encourage you to apply

What the job involves

• We're hiring a People Operations Manager to own our People data and the reporting built on top of it, alongside a slice of the operational work that generates it
• Cohere is scaling fast and leadership needs numbers they can trust
• Today those numbers take too long to produce and they don't always agree with each other
• Reporting is only as good as the data underneath it, which is why this role runs real processes as well as reporting on them
• This is a hands-on building role
• You will own headcount, attrition and cost reporting, define what our metrics actually mean, and own benefits administration and employee records end to end
• You will own the answer, not just the spreadsheet
• A useful lens; this role means nobody has to debate whose number is right
• You'll join a small HR Operations team during our Rippling implementation, which means greenfield opportunity and real influence over how our data is structured for the next few years
• Own headcount, attrition and people cost reporting end to end
• Build the exec and board level reporting our leadership relies on
• Define what our metrics mean, rather than producing whatever is asked for
• Reconcile People and Finance headcount, and keep them reconciled
• Clean up the taxonomies that make reporting unreliable, starting with termination reasons
• Chase the data quality problems nobody has asked you to chase
• Build the checks that stop bad data entering in the first place
• Own our employee data model, definitions and governance
• Work with the HRIS team so the system supports the reporting we need
• Push and challenge current systems to meet your data vision
• Own US and global benefits administration, renewal cycles and open enrolment
• Own employee records, employment verification and data requests
• Support the front line team who handle day to day employee questions
• Automate the recurring reporting so it produces itself
• Give managers and leaders access to their own numbers
• Reduce the number of requests that need a person at all
• Produce reporting that stands up to audit and external diligence
• Work with Finance and IT on the controls and evidence our data needs to carry
• Design for a company several times our current size

Benefits

• Six weeks’ paid vacation
• Equity / stock options
• RRSP, 401(k), and Pension Scheme contributions
• Coverage for 100% of your insurance premiums across health, dental, vision, and travel
• Additional coverage for accessing mental health providers/services
• Six months of fully paid parental leave, including adoption and surrogacy
• Financial support for egg freezing and IVF in Canada and the UK
• A monthly fitness and wellness allowance
• Globally dispersed company that supports a remote work culture
• A $2,000 annual education benefit for professional development
• A weekly stipend for meals when working remotely and catered lunch when working from one of our global offices
• A monthly arts and culture allowance
• A monthly quality time allowance