People Partner

Role & responsibilities

People Partnering & Engagement

• Lifecycle Management: Manage end-to-end employee lifecycle activities for the Operations unit (onboarding process adherence, 30/60/90-day check-ins, Coaching TLs & Managers on process & culture, probation reviews, transfers, role changes, and offboarding).

• Business & TA Alignment: Partner with Operations leaders, supervisors, and Call Centre (GSC) managers to track headcount requirements, and liaison directly with the Talent Acquisition team. Bridge the gap to fill the positions on time with quality.

• Employee Relations & Floor Presence: Maintain high floor visibility; handle real-time conflict management, grievance resolution, disciplinary actions, and performance/behavioural issues.

• Retention & Attrition Control: Conduct exit and stay interviews to track attrition trends within high-volume teams, identify root causes, and execute immediate interventions.

• Engagement & Voice Initiatives: Tracking survey results including engagement surveys, onboarding surveys & exit surveys. Execute regular check-ins, and feedback loops tailored to target-driven teams.

Performance Management & Analytics

• Performance Reviews & PIPs: Guide team leads through monthly/quarterly evaluations, PIP management, and continuous feedback mechanisms for underperformance.

• HR Data & Operational Analytics: Track, maintain, and analyse key metrics (absenteeism, turnover, engagement scores, probation clearances) to provide actionable insights to business leadership.

Preferred candidate profile

We are seeking an agile, hands-on People Partner to support our operations divisionspecifically managing the People agenda for our Applications, Ops, and Call Centre teams.

Requirements & Qualification

• Operational Agility: Thrives in fast-paced environments (e.g., Call Centres, BPOs, EdTech, or Operations-heavy setups).

• Balanced Capability: Comfortable balancing tactical, administrative HR tasks with high-touch employee coaching and stakeholder advisory.

• Strong Interpersonal & Conflict Resolution Skills: Able to build rapport with desk-level employees while holding firm boundaries on compliance and policy execution.

• Data-Informed Mindset: Hands on Data Analytics & have ability to look at attrition, and performance data to spot trends and act in accordance.