People Support Practitioner (Fixed Term Contract)

People Support Practitioner (3-Month Fixed-Term Contract)

We are seeking a proactive and experienced People Support (PS) Practitioner to join our team on a 3-month fixed-term contract, providing dedicated support to our fast-paced Contact Centre environment. This role will focus on delivering effective People Support services across key areas including Industrial Relations, Recruitment, Onboarding, Employee Wellness, and HR Administration.

The successful candidate will work closely with managers and employees to ensure the consistent application of people practices, support employee wellbeing, facilitate end-to-end recruitment and onboarding processes, manage employee relations matters, and maintain accurate HR administration. The ideal candidate will possess strong knowledge of labour legislation, excellent interpersonal skills, and a passion for creating a positive, compliant, and engaged workplace culture.

Key Responsibilities

1. Recruitment and Selection

• Provide support during the recruitment and interview process
• Administration of appointment process, including offer letters and employment contracts.

2. Onboarding of new employees

• Coordinate and facilitate the on-boarding process for new employees.
• Manage Onboarding questionnaires & interviews with new starters and compile onboarding feedback reports.
• Support and monitor probation review process for new starters.

3. Compliance & Reporting

• Capturing and maintaining of all relevant employee information on Sage 300 People.
• Assist with conducting audit checks relating to employees’ files and policies.

4. Employee Relations (IR)

• Provides solid Employee Relations advice to line management and employees on labour law and company employment policies and procedures.
• Plans, coordinates, and attends disciplinary hearings.
• Prepares all disciplinary documents and warning forms.
• Manage absenteeism in conjunction with line management and recommend remedial action.
• Provide guidance and advice for managing grievances.

5. PS Service Delivery

• Coaching and mentoring of line management and employees on PS matters.
• Manages employee benefit claims and ensures all claims are properly processed with the service providers (e.g., Critical illness, death, and disability).
• Administration of all employee information and records.
• Providing necessary information to all employees on benefits.
• Conducts, prepares, and analyses employee exit interviews and identifies retention opportunities.

6. Employee Engagement & Wellness

• Assist with developing and implementing employee engagement and well initiatives.
• Implement and monitor all social committee events/ internal branding projects.
• Support the PS Manager with the coordination and implementation of organizational culture and values interventions.
• Communicates all EWP & EAP matters and manage relationships with service providers.
• Provide support, guidance, and assistance to all employees on the EWP & EAP.

Functional Competencies

Strong Communication Skills and ability to build relationships

• Excellent Planning and organising skills
• Results driven
• Writing and reporting
• Quality and detail orientation

Qualifications and Experience

• Degree or Diploma in Human Resource Management/ Industrial and Organisational Psychology
• At least 5 years' experience in a PS Generalist role in BPO or Contact centre environment
• Efficient in MS Word, Excel, Outlook, PowerPoint.
• Efficient in Sage 300 People
• Strong technical expertise is required to effectively perform this role.
• Must have solid IR understanding and experience.
• Exposure to planning and executing of employee wellness and engagement initiative's.

If you are interested, please apply by 23 October 2026. Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.

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Pepkor Payments and Lending is committed to creating equal employment opportunities.