PER DIEM - Front Desk Receptionist

Job Overview

We are seeking a dynamic and attentive Per Diem Front Desk Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, visitors, and staff, ensuring a welcoming environment while managing administrative tasks with precision and professionalism. Your energetic approach will help facilitate smooth clinic operations, support medical staff, and uphold the highest standards of confidentiality and patient service.

Duties

• Greet patients and visitors warmly, providing exceptional customer service while managing check-in and check-out procedures.
• Verify patient information, insurance details, and appointment schedules using Electronic Health Record (EHR) systems such as EPIC.
• Collect and process payments, co-pays, and outstanding balances accurately utilizing medical billing and collection procedures.
• Schedule appointments efficiently, coordinating with clinical staff to optimize patient flow and reduce wait times.
• Maintain accurate medical records by reviewing documentation for completeness and compliance with HIPAA regulations.
• Answer multi-line phone systems professionally, directing calls appropriately and taking detailed messages when necessary.
• Support medical administrative functions including data entry, filing, faxing, scanning documents, and updating electronic health records (EHR).
• Uphold confidentiality policies related to health information management while adhering to clinical confidentiality standards.

Skills

• Proven experience in medical office administration or front desk reception within clinics or healthcare settings.
• Strong knowledge of EMR/EHR systems such as Epic.
• Exceptional customer service skills combined with professional phone etiquette and effective communication abilities.
• Bilingual capabilities are highly preferred to serve diverse patient populations effectively.
• Knowledge of health insurance processes including health insurance terminology to assist patients accurately.
• Ability to handle sensitive information discreetly in compliance with HIPAA regulations while maintaining clinical confidentiality policies.
• Experience working in a medical clinic environment is a plus; familiarity with clinical workflows enhances performance in this role.
• Strong organizational skills with attention to detail in documentation review and office management tasks.

Join us as a Per Diem Front Desk Receptionist to make a meaningful difference in patients’ healthcare experiences! Your energetic approach combined with your detailed knowledge will ensure our clinic runs smoothly while providing compassionate service that keeps patients coming back.

Pay: $16.94 - $19.00 per hour

Expected hours: 2.0 – 26.0 per week

Benefits:

• Free parking

Application Question(s):

• Do you have experience with the EHR EPIC?

Work Location: In person