[PERAK BASED] Customer Service Agent

⭐ Priority will be given to candidates based in Penang & Perak and candidates who are able to communicate in Chinese, as this role involves providing support and training to Mandarin-speaking customers.

We are looking for a friendly, patient, and customer-oriented Customer Service Agent to join our team.

This is a customer-facing role where you will assist customers in using our business software solutions, understand and resolve their system-related problems, and provide guidance on system functions and operations.

You may also be required to conduct software training for customers, either online or in person. Don't worry if you are new to our software — training and guidance will be provided to help you build your system knowledge and confidence.

What You’ll Do

• Handle customer enquiries and system-related issues through phone calls, WhatsApp, online support, and other communication channels.
• Understand customers' problems and assist them in finding suitable solutions.
• Guide customers on how to use the software and its functions correctly.
• Provide basic troubleshooting and support for system-related issues.
• Follow up on customer support cases until the issue is properly resolved.
• Conduct software training and system demonstrations for customers when required.
• Explain system functions and processes to customers in a clear and easy-to-understand way.
• Assist customers with software setup, configuration, and basic system implementation.
• Escalate more complicated technical issues to the relevant team when necessary.
• Work closely with internal support and technical teams to resolve customer issues.
• Learn and understand customers' business processes to provide better system guidance.
• Maintain good communication and professional relationships with customers.
• Keep proper records of customer enquiries, support cases, and follow-up matters.

What We Offer

• Training & Career Development
• Performance Bonus
• Attendance Allowance
• Medical Claims
• Overtime Allowance / Replacement Leave
• Company Activities & Annual Dinner
• Company Trip
• Birthday Celebration
• Employee Referral Rewards
• Friendly & Supportive Working Environment