Performance and Learning SME

Company description:

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.  We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.  We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery.

Job description:

About the Role

Reporting to the Manager Learning and Development, this position is responsible for the ongoing management of the Performance and Goals and Learning modules within the Human Capital Management (HCM) platform, SuccessFactors for DGS (VicGov People) and its customer departments and portfolio agencies (DGS cluster).

Key Accountabilities

• Act as the business SME and key conduit for the Performance and Goals and Learning modules, between various stakeholders, in particular the other VGP module owners/SMEs within People & Culture, Common Corporate Platforms branch, the business (i.e., Corporate Shared Services, People & Culture and DGS, DPC, DTF and the portfolio agencies), and DTF.

• Provide training to key People & Culture and business end users on the platform functionality related to the performance and learning modules to ensure transfer of knowledge to system users and provide input to inform reference guides, training or communications as required.

• Develop or enhance current reports for the Performance and Goals and Learning modules, or liaise with the Common Corporate Platforms branch for the design and development of any whole of Victorian government (WoVG) reporting required out of these two modules

• Oversee the full VPS performance and development planning lifecycle process for DGS and customer departments, adhering to Enterprise Agreement requirements, ensuring the PDP tools and artifacts are kept up to date, providing support and expert advice in effectively managing employee performance and development processes.

About You

To be successful in this role, you will need to demonstrate experience The Performance and Learning SME will have a sound understanding of the Performance and Goals and Learning modules within SuccessFactors for DGS (VicGov People - VGP), the existing VPS performance and development planning lifecycle, Enterprise Agreement requirements concerning performance planning and progression eligibility, among others:

• Technical Experience: Advanced working knowledge of the front and back end (administrator functions) of both the Performance and Goals and Learning modules within the Human Capital Management (HCM) platform, SuccessFactors for DGS (VicGov People);

• Sound working knowledge of the existing VPS performance and development planning lifecycle, Enterprise Agreement requirements concerning performance planning and progression eligibility, and existing government requirements for mandatory and non-mandatory compliance learning modules.

• Innovation and Continuous Improvement: Uses understanding of clients or stakeholders' context to design and implement systems for continuous improvement within team or organisation; reviews and analyses internal and external information to improve effectiveness and quality of work; creates team environments where innovation and creativity are fostered and rewarded.

• Stakeholder Management: Identifies issues in common for one or more clients or stakeholders and uses them to build mutually beneficial partnerships; identifies and responds to stakeholder's underlying needs; uses understanding of the stakeholder's organisational context to ensure outcomes are achieved.

• Customer Focus: Identifies and responds to customer requirements; use understanding of the customers' context to tailor services and ensure outcomes are delivered; effectively manages risks to service delivery.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description.

How to apply

Apply before the advertised closing date 11:59pm on 17 Sept 2026. All applications should include:

·       a resume; and

·       a cover letter which addresses the key selection criteria (within three pages).

Other relevant information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.  Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.