Performance & Process Analyst

Job Role: Business Process & Performance Analyst

Department: Business Excellence

Experience: 1–3 Years

Employment Type: Full-Time

1. Role Overview

We are looking for a structured, analytical, and detail-oriented Business Process & Performance Analyst to support operational excellence, process standardization, performance management, and continuous improvement across the organization.

The role focuses on strengthening process discipline, improving operational efficiency, monitoring departmental performance, and supporting effective governance and internal controls.

The ideal candidate should be capable of understanding business processes, identifying operational gaps, analyzing performance data, preparing management reports, and coordinating with cross-functional teams to ensure the timely implementation of improvement initiatives.

2. Key Responsibilities

A. Process Management & Excellence

• Map, document, review, and standardize business processes across departments and business entities.
• Develop and maintain Standard Operating Procedures (SOPs), workflows, process maps, checklists, and process manuals.
• Identify process inefficiencies, bottlenecks, duplication, control gaps, and opportunities for simplification.
• Monitor adherence to approved SOPs and support corrective actions for identified deviations.
• Maintain a centralized SOP and process repository with appropriate documentation and version control.

B. Performance Management & Analytics

• Support the development, implementation, and monitoring of departmental Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
• Collect, validate, consolidate, and analyze departmental performance data.
• Develop and maintain performance dashboards, trackers, and management reports.
• Monitor KPI/KRI achievements, identify deviations, and highlight performance trends.
• Coordinate with department heads and process owners to track performance improvement actions.
• Support periodic performance review meetings and ensure follow-through on agreed actions.

C. Governance, Risk & Compliance

• Support the implementation and monitoring of internal policies, governance frameworks, and operational controls.
• Maintain risk, issue, incident, deviation, and corrective action registers.
• Monitor compliance with internal processes, approval requirements, and operational deadlines.
• Assist in internal process reviews, audits, and governance assessments.
• Track corrective and preventive actions (CAPA), ensuring accountability and timely closure.
• Escalate recurring process deviations and unresolved operational risks to the appropriate stakeholders.

D. Continuous Improvement & Operational Efficiency

• Identify opportunities for process improvement, automation, and operational optimization.
• Conduct root-cause analysis to understand recurring operational issues.
• Support continuous improvement initiatives and cross-functional projects.
• Coordinate with process owners to implement approved improvement actions.
• Monitor implementation progress and evaluate improvements through measurable outcomes.
• Contribute to initiatives aimed at improving productivity, quality, turnaround time, and operational efficiency.

E. Business Analysis & Management Reporting

• Analyze operational data to identify performance gaps, inefficiencies, and emerging trends.
• Conduct internal benchmarking and performance comparisons across departments and business units.
• Prepare actionable insights and recommendations to support management decision-making.
• Support business reviews through structured analysis, dashboards, and presentations.
• Prepare weekly and monthly Business Excellence reports and maintain relevant trackers and review documentation.

Qualifications & Experience

• Bachelor's degree in Business Administration, Commerce, Management, Finance, Operations, Engineering, or a related discipline.
• 1–3 years of relevant experience in Business Process Management, Business Analysis, Operational Excellence, Quality Management, Internal Controls, or a related function.
• Exposure to process documentation, performance reporting, and operational improvement initiatives will be an advantage.