Performance Associate

Skill required: Employee Services - Employee Data Process Design

Designation: Performance Associate

**Qualifications:**Any Graduation

**Years of Experience:**1 to 3 years

What would you do? The Performance Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

What are we looking for? JOB REQUIREMENTS

Education Equivalent
Any Graduate

Experience
1 - 3 years business experience with similar background
Knowledge of MS Office and Excel skills would be a plus

Knowledge/Skills Requirements:

• Good organizational & prioritisation skills

• Analytical and problem-solving skills

• Multi-cultural awareness.

• Passion for customer service.

• Team player.

• Results & detail-oriented

• Focus on high data accuracy.

• Quality driven ?? in communications and all system transactions.

• Strong written and verbal skills in English Language.

  Core Competencies ??

• Professional Qualities

• Good oral and written communication skills

• Ability to identify and effectively use resources

• Excellent customer service skills

  Roles and Responsibilities:

• Job Description

  The Performance Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

  Key Responsibilities

• Read, understand and analyze client processes as per the business rules

• Manage and resolve employee tickets related to performance reviews, goal setting, feedback submissions, and system navigation via HR platforms (e.g., Workday, SuccessFactors)

• Support the execution of performance cycles including mid-year and year-end reviews, calibration sessions, and ratings submissions

• Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses

• Execute the process accurately and timely as a hands-on processor

• Escalate issues and seek advice when faced with complex issues/problems

• Participate in client conference calls and prepare ??minutes of meeting??

• Ensure LWI??s are followed and updated regularly and train the team members on process updates.

• Perform ??Root Cause Analysis? on issues faces and suggest appropriate corrective action for current remediation and future control

• Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls

• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent

• Update process metrics on daily basis and maintain MIS

• Always demonstrate the highest level of customer service

• Pay close attention to detail and follow through to resolve any outstanding issues

• Goes beyond immediate requests and activities to ensure both own and related tasks are completed

• Ensure and maintain the security and confidentiality of client data

• Update client applications accurately and quickly in accordance with the appropriate User Guides

• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent

• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads

• Participate in Team building activities

• Have customers facing experience & experience of using telephony to speak with clients

  Qualification Any Graduation