Performance Control Tower (Contract) (SPX Express)

Support the analysis of daily operational data to track Sorting Center throughput, helping the team balance Speed, Cost, and Quality.

Data Processing & Reporting Support

• Clean raw operational data and consolidate daily performance metrics into structured summary reports.
• Maintain standardized performance dashboards to track daily operational baselines and historical trends.

Basic Data Analysis & Issue Tracking

• Analyze daily operational data to highlight performance gaps and identify potential sorting line bottlenecks.
• Assist in tracking key SLA metrics and prepare data breakdowns to support continuous improvement projects.

Operation Support & Implementation

• Provide data insights to support on-the-ground operational solutions for daily hub issues.
• Support project follow-ups and track initiative progress across operational teams.

Requirements

• Good communication
• Analysis background
• Strong working knowledge of Spreadsheets & Analysis (Excel/Google Sheets), Claude, n8n, data tools
• Background on Machine/ Production is a plus
• Multitasking and prioritizing skills.
• Work with fast, timeline and extra long working hours during campaign
• Mostly Afternoon/ Night Shift
• Fast Response, under pressure