Performance Control Tower (SPX Express)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

● Cross Function with Recovery Team for loss dispute/ follow up

● Analyse & Follow up Loss internal SOC RC

● Analyse & Follow up with LH for TP lost

● Lost, Stuck, Hi Value Target by %loss

● Stuck Lost Trend Analysis

● Miss Sort Coordinator to Engineer/ LM

● Product Feature Control Tower

● Training new feature implementation

● Request to update AWB sort codes

● Data Analysis for Core Operational KPIs drive operational efficiency by analyzing data to

optimize Sorting Center throughput, balancing Speed, Cost, and Quality.

Requirements:

● Good communication

● Analysis background

● Strong working knowledge of Spreadsheets & Analysis (Excel/Google Sheets), Claude, n8n, data

tools

● Background on Machine/ Production is a plus

● Multitasking and prioritizing skills.

● Work with fast, timeline and extra long working hours during campaign

● Mostly Afternoon/ Night Shift

● Fast Response, under pressure