Performance Load Test Analyst

Remote Position w/ occasional travel. Position is primarily remote with onsite presence required

Duties

SDLC & Quality Governance

Follow the client SDLC and quality governance processes to ensure performance readiness across all UBOS releases.

Define performance testing strategy, scope, workloads, non-functional requirements, and acceptance criteria.

Performance & Load Testing Execution

Design and execute performance, load, stress, endurance, and scalability testing using NeoLoad across UBOS components, including:

SAP BRIM (Convergent Charging, Convergent Invoicing, FI-CA, Subscription Billing)

SAP Convergent Mediation (CM) for high-volume tolling and event mediation processing

SAP S/4HANA and supporting SAP modules

SAP Datasphere for analytics, reporting, and data integration performance validation

CRM applications (Dynamics CE customer service and case management workflows)

Middleware and integration layers (APIs, batch interfaces, event-driven integrations)

Customer-facing channels (web portals, mobile applications, IVR, chatbot)

Simulate real-world enterprise workloads including tolling transactions, mediation events, billing cycles, payment processing, CRM interactions, analytics queries, batch jobs, and peak-volume scenarios.

Validate system behavior under concurrent users, high-volume API traffic, batch processing, and large-scale SAP financial operations.

Execute end-to-end performance testing of integrations between CRM and SAP systems, including:

CRM ? SAP (billing requests, account updates, case-driven transactions)

SAP ? CRM (financial updates, invoice status, customer data synchronization)

Validation of synchronous and asynchronous integration patterns, APIs, message queues, and batch interfaces

Monitoring, Analysis & Reporting

Monitor performance metrics including response times, throughput, error rates, resource utilization, and system saturation points.

Analyze test results across SAP, CRM, integration, analytics, and infrastructure layers to identify bottlenecks.

Prepare detailed performance test reports, dashboards, and executive summaries with clear go/no-go recommendations.

Tooling & Automation

Develop, maintain, and execute performance test scripts using NeoLoad (required).

Perform API, integration, and data-pipeline performance testing using NeoLoad capabilities.

Integrate NeoLoad tests with CI/CD pipelines where applicable.

Establish performance baselines and support release-to-release benchmarking and regression analysis.

Collaboration & Delivery Support

Support Journi SIT, UAT, PI cycles, Show-backs, Go-Live, and Hypercare with performance validation.

Promote performance testing best practices and continuous improvement across UBOS programs.

General Duties

Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client. This documentation shall follow the format and / or templates as instructed by the client.

Adhere to and follow all the client standards, policies, and procedures.

Minimum Experience/Skillset

8+ years of overall IT testing experience.

4+ years of hands-on performance/load testing experience.

Strong hands-on experience with NeoLoad (required).

Experience testing enterprise-scale applications with high transaction volumes.

Experience testing SAP systems, CRM platforms, analytics platforms and complex enterprise integrations.

Strong understanding of:

Load, stress, endurance, and scalability testing

API and middleware performance testing

Batch, mediation, analytics, and asynchronous processing validation

Preferred / Additional Skills

Experience with SAP environments (SAP BRIM, S/4HANA, ECC).

Experience with SAP Convergent Mediation (CM)

Experience with SAP Datasphere

Experience testing CRM ? SAP bi-directional integrations

Experience testing CRM-to-ERP integrations.

Experience with tolling, transportation, or public-sector systems.

Experience with cloud or hybrid infrastructure performance testing.

Certifications / Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.

Engagement Requirements

Position is primarily remote with onsite presence required for:

Solution Confirmation

PI Cycles

Showbacks

SIT and UAT

Go-Live and Hypercare

Skill - Required / Desired - Amount of Experience

Overall IT testing experience. - Required - 8 Years

Hands-on performance/load testing experience. - Required - 4 Years

Strong hands-on experience with NeoLoad - Required

Experience testing enterprise-scale applications with high transaction volumes. - Required

Experience testing SAP systems, CRM platforms, analytics platforms and complex enterprise integrations. - Required

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field. - Required

Notes:

Remote Position w/ occasional travel

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status