Performance Management & CX Analyst

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Performance Management & Customer Experience (CX) Analyst, under general supervision, formulates and defines systems scope and objectives in CX through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

This position also:

• Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
• You will assist in applying common best CX practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and consideration in selecting application software packages.
• You will assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed.
• You will also guide and advise less experienced Business Systems Analysts.
• You can expect to work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment.

Qualifications

MINIMUM REQUIREMENTS:

• Bachelor's in IT or related field
• Secret Security Clearance

EXPERIENCE REQUIRED:

• 5+ years

PREFERRED EDUCATION AND EXPERIENCE:

• At least two (2) years of experience in documentation and requirements gathering.

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.