Performance Management Specialist

Key Responsibilities

• Manage the end-to-end annual and periodic appraisal cycle across the Group and its subsidiaries, including planning, communication, tracking, and close-out.

• Design, maintain, and administer the Group's standard rating scale and ensure its consistent application across all business units.

• Develop and maintain the standard KPI framework, working with department heads and Subsidiary HR Managers to ensure that individual and team KPIs are clearly defined, measurable, and aligned with organisational objectives.

• Facilitate rating calibration sessions with managers and Subsidiary HR teams to ensure fairness, consistency, and the elimination of bias in performance ratings.

• Monitor the timely submission of manager ratings and appraisal documentation by Subsidiary HR teams and escalate delays and non-compliance to the HR Lead.

• Provide guidance and coaching to managers on goal setting, performance feedback, and the handling of performance concerns, while the delivery of feedback remains with line managers.

• Oversee and manage the understudy and succession planning process, identifying critical roles, high-potential employees, and succession readiness across the Group.

• Analyse performance data and trends, and prepare reports and insights for the HR Lead, the Chief HRO, and Executive Management.

• Partner with the Learning & Development team to translate performance gaps and development needs into targeted training and development interventions.

• Support the design and review of performance-linked processes such as performance improvement plans, recognition, and reward decisions, in line with approved policy.

• Maintain accurate performance records and appraisal documentation, ensuring confidentiality and audit readiness.

• Recommend and implement improvements to performance management tools, policies, and systems, including automation and digital appraisal platforms.

Education:

• Undergraduate (Preferred)

Experience:

• HR: 3 years (Preferred)

License/Certification:

• CIPM, SHRM-CP, or HRCI-PHR (Preferred)

Work Location: In person