Performance Manager

Job Overview

PERFORMANCE MANAGER

Organization: Cerenity Inc.
Position Title: Performance Manager
Department: Operations
Reports To: Chief Compliance & Operations Officer / Chief Executive Officer
FLSA Status: Exempt, Full-Time

POSITION SUMMARY
The Performance Manager is responsible for ensuring staff throughout Cerenity Inc. consistently meet organizational expectations related to attendance, professionalism, accountability, customer service, and the quality of support provided to individuals receiving services. This position plays a critical role in promoting a culture of excellence by monitoring staff performance, conducting evaluations, supporting employee development, and ensuring individuals receive person-centered, high-quality care.

This position requires a strong understanding of Maryland DDA services, person-centered practices, and the mission of Cerenity Inc. to empower individuals with intellectual and developmental disabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor employee performance across residential, community-based, employment, and day program services.
• Conduct routine observations to assess staff engagement, professionalism, and quality of support.
• Monitor attendance, punctuality, call-offs, tardiness, and accountability.
• Assist and conduct annual performance evaluations for DSPs and other designated staff.
• Assist with oversight of day program operations and community outings.
• Verify transportation, staffing coverage, emergency information, and supplies.
• Promote exceptional customer service standards throughout the organization.
• Report, collaborate and address concerns, complaints, and service-related issues.
• Collaborate with Directors, Program Managers, Supervisors, and Team Leads (leadership).
• Support employee recognition, engagement, and workforce development initiatives.

MINIMUM QUALIFICATIONS

• Bachelor's Degree preferred.
• Minimum three (2) years of supervisory, management, employee relations, quality assurance, or performance management experience.
• Minimum two (2) years of experience working within Maryland DDA-funded services or a comparable developmental disabilities service system.
• Experience conducting employee evaluations, performance coaching, staff development, and corrective action processes.
• Strong understanding of person-centered planning and service delivery practices.
• Strong understanding of the mission, values, and service philosophy of Cerenity Inc.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership, coaching, and staff development skills.
• Thorough understanding of Maryland DDA services and best practices.
• Ability to evaluate staff performance through the lens of person-centered care.
• Excellent communication, organizational, and problem-solving skills.
• Ability to coach employees on DDA principles, community inclusion, and quality support services.

MISSION ALIGNMENT
The Performance Manager supports the mission of Cerenity Inc. by fostering a culture of accountability, professionalism, compassion, and excellence while ensuring employees provide high-quality, person-centered supports that promote independence, dignity, and meaningful outcomes.

Pay: $25.00 - $30.00 per year

Work Location: In person